CONTACT CENTER SERVICE DELIVERY
The need for competitive business advantage in the midst of global market struggle stimulates every organization to aim for high levels of quality service while intensifying growth and revenue through cost-effective solutions. Achieving these objectives requires unique strategies, advanced technologies combined with excellent customer relationship.
Enhance Brand Loyalty
Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. At Visaya KPO, we realize that within each customer contact lies the opportunity to make a connection. Through our contact center service programs, we offer a complete array of inbound delivery solutions to help you boost customer acquisition and retention, grow your brand favorability, and create customers for life.
Our contact center delivery programs are designed to enrich the customer’s experience across multiple touch points, helping you build long-term loyalty and a reputation for service excellence.
By joining our family, and as you invest in our organization, you will be able to build relationships and strong bonds that will last a long time.
Proactive Account Management
Inbound Online Support — Email, Social Media Management, Live Chat
Generate Revenue and Value Offerings
Visaya KPO helps clients to acquire and retain highly profitable customer relationships at the lowest possible cost of acquisition. Through our outbound programs, we support the business-to-consumer (B2C) and business-to-business (B2B) sectors and range from lead generation and qualification programs to complex up-selling/cross-selling and win-back initiatives.
New Customer Acquisition
Customer Segmentation and Profiling
Scheduling and Appointment Setting
Increase Operational Efficiency
Visaya KPO’s back-office solutions can be integrated with your customer care program to provide an outstanding customer experience, one that is completely seamless for your customers—and highly cost-effective for your business. By helping you to significantly lower overhead costs and streamline your operations, we help position your organization for long-term growth and profitability.
Social Media Management
Where to meetTrafalgar Plaza Building
105 HV Dela Costa
Makati City, Philippines 1227
Say HelloEmail: firstname.lastname@example.org
Toll free: +1 (888) 4 VISAYA
Office: +1 (949) 705-6502
Philippine Office: +63 2 338-4574