Visaya KPO Contact Center Solutions

Contact Center Service Delivery

The need for competitive business advantage in the midst of global market struggle stimulates every organization to aim for high levels of quality service while intensifying growth and revenue through cost-effective solutions. Achieving these objectives requires unique strategies, advanced technologies combined with excellent customer relationship.

Enhance Brand Loyalty

Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. At Visaya KPO, we realize that within each customer contact lies the opportunity to make a connection. Through our contact center service programs, we offer a complete array of inbound delivery solutions to help you boost customer acquisition and retention, grow your brand favorability, and create customers for life.

Our contact center delivery programs are designed to enrich the customer’s experience across multiple touch points, helping you build long-term loyalty and a reputation for service excellence.

By joining our family, and as you invest in our organization, you will be able to build relationships and strong bonds that will last a long time.

  • Rapid Response
  • Complaint Handling
  • Customer Win-back/Reactivation
  • Receivables Management
  • Multi-channel Services
  • Proactive Account Management
  • Inbound Online Support — Email, Social Media Management, Live Chat
  • Technical Support

Generate Revenue and Value Offerings

Visaya KPO helps clients to acquire and retain highly profitable customer relationships at the lowest possible cost of acquisition. Through our outbound programs, we support the business-to-consumer (B2C) and business-to-business (B2B) sectors and range from lead generation and qualification programs to complex up-selling/cross-selling and win-back initiatives.

  • Lead Generation
  • Lead Qualification
  • New Customer Acquisition
  • Subscription Renewals
  • Customer Segmentation and Profiling
  • Customer Retention
  • Scheduling and Appointment Setting
  • Collections
  • Survey
  • Account Development

Increase Operational Efficiency

Visaya KPO’s back-office solutions can be integrated with your customer care program to provide an outstanding customer experience, one that is completely seamless for your customers—and highly cost-effective for your business. By helping you to significantly lower overhead costs and streamline your operations, we help position your organization for long-term growth and profitability.

  • Data Entry
  • Information Management
  • Marketing Communications
  • Writing
  • Social Media Management