The need for good leaders in any organization cannot be understated – effective leadership is behind great products and services, smooth pipelines, proactive initiatives, and consistent customer satisfaction. Leaders build strong organizations.

But leaders are made, not born. At Visaya, we recognize the need to invest in new generations of leadership to bring not just our company, but the companies of our partners, into the future.


Managers vs leaders

“The task of the leader is to get their people from where they are to where they have not been.” -Henry Kissinger

Good leaders align everyone else towards a single vision. This goes way beyond simply getting plans to work. As New Generation suggests, that’s what managers do. While there is a tendency to think of managers and leaders to be the same thing, they play separate roles.

Managers tell people what to do in pursuit of a plan, but leaders inspire them. Managers give directions, while leaders ask questions. Managers are about achieving goals on a tactical level, leaders are about seeing the bigger picture, and aligning everyone to an all-encompassing strategy.

Both roles are important, and occasionally overlap. A study by the Chartered Management Institute found that 90% of people who completed a management and leadership qualification reported that it resulted in improved performance. 81% also shared learnings with their workmates.

But to be a good leader, one must be able to do more than manage a team well.

No ‘one size fits all’

“Becoming a leader is synonymous with becoming yourself. It is precisely that simple and it is also that difficult.”-Warren Bennis

When one speaks of leadership, many different ideas come to mind – leaders may be charismatic and even a bit theatrical. They may be very good at pushing their workmates towards goals. Maybe they’re the sort who can make good friends with their workmates, and can sit down with them to lunch without crossing any lines.

But leadership is not showmanship, the ability to push, or being able to make friends with one’s workmates, although a leader may have all these qualities.

There is no ‘one size fits all’ when it comes to leadership. The more important aspect is to be able to pull people together in pursuit of a common goal. In the Harvard Business Review, W.C.H. Prentice compares a good leader to the conductor of an orchestra. Just as every instrumentalist in an orchestra has their own specific role, so does a company or organization. For the orchestra to come to life, every player must feel a sense of doing their best, that they are contributing to the larger harmony under the conductor. Similarly, a good leader brings out this sense of conviction in their employees, the feeling that they are building something together.

Jonathan H. Westover, PhD, of the Forbes Coaches Council suggests that good leaders have to go beyond learning about their organizations, and learn about the people they are working with. Moreover, they need to care about their employees, and know how to communicate with them.

Following this, what Westover refers to as “unforgettable” leaders have several characteristics in common. Among these are:


Having emotional agility

Leaders know themselves and how to process and manage their own feelings and thoughts. This allows them to both practice self care, and genuinely empathize with the feelings and thoughts of others.

Seeing the big picture

Leaders can make a clear connection between small day to day tasks, and the larger vision or goal of the company. Leaders also have the ability to express this to other people, to inspire them.

Showing people they care

By allowing people to show their genuine selves, including their creativities and vulnerabilities, leaders help them feel safe within their environment. This allows employees to work better, and become more productive.

The Visaya Influence Program

“The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things.” – Ronald Reagan

Here at Visaya, we recognize the importance of fostering leadership in our employees.

As the winner of the 2019 Philippines Best Employer Brand Award, we recognize that good leaders are waiting to be found from among our ranks. With the right guidance, these prospective leaders not only work towards attaining the company’s vision, but influence their colleagues to do so as well.

Our Visaya Influence Program (VIP) aims to empower these prospective leaders.
VIP has enabled several new generations of leaders over the last few years, by providing training and development support through continuing education and professional training programs. The program also supports the up-skilling of Visaya leaders, in order to help facilitate business transformation.

The 150-hour program includes the following phases:


Introductory Course

Covers understanding work and the work environment.

Preparatory Course

Contains modules for the candidates to learn more about themselves and the role they are in.

Core Course

Skill enhancement in various areas such as business writing and coaching.


Project implementation and evaluation.

As the outsourcing industry evolves, so does the program, which regularly updates its modules to keep up with changes in the larger landscape. This is to ensure forward-looking and confident leaders who can leverage their skills and up-to-date knowledge to truly make a difference.

At Visaya, we don’t just support our partners as an outsourcing firm, but by building effective leadership capacity to enable us to serve you better.

Contact Visaya today at


The Difference Between Leadership and Management,are%20happening%20as%20they%20should

Understanding Leadership

Five Characteristics Of Highly Impactful Leaders

About Us – Visaya KPO

About Us

Philippines Best Employer Brand Award of 2019

Philippines Best Employer Brand Award of 2019

The 100 Best Leadership Quotes of All Time