Healthcare Business Process Outsourcing (BPO) is extremely popular, and it has become an excellent way for healthcare organizations to cut operational back-office costs. These BPOs typically operate offshore in the Philippines or India, where labor is more cost-effective.
But with this, healthcare outsourcing has become synonymous with saving money, and this identity has raised a variety of other myths associated with BPO providers.
Today we will look at some of the biggest myths surrounding healthcare BPO companies and the realities behind each one.
So let’s get started!
Biggest Myths of Healthcare BPO
Let’s explore some of the biggest myths about Healthcare BPO practices and find out the real truth behind them.
Healthcare BPO Partners Aren’t Secure
Healthcare BPO partners not being secure is a big myth that is inaccurate. Overseas BPO is just as secure, if not more, than what we have here in the United States. Data hacks will typically happen because of mismanaged privacy practices or other careless procedures.
Healthcare BPO’s that provide healthcare services also must be meticulous in following all international standards in the healthcare industry. When researching BPO companies, make sure they pass compliance certifications similar to HIPAA audits.
Managing a Team on the Other Side of the World is Hard
Many organizations believe it is difficult to manage teams on the other side of the world. This is simply not the case due to increased advances in technology such as Voice Over Internet Protocol (VOIP), Google Chat, webinars, and video conferencing.
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Customers Won’t Be Able To Understand Their Services
Some healthcare organizations feel that there may be some sort of detachment from their patient satisfaction by outsourcing offshore. Language barriers and cultural differences concern hospitals and clinics, but this myth has no merit.
BPO companies take the time to make sure the team they hire is skilled at what they do. After all, if the BPO company hires bad people, it reflects poorly on its brand. In addition to this, healthcare businesses can check their new team whenever they want to make sure the outsourced group is meeting their standards.
Third-Party Healthcare Partners Are Not Competent Enough to Handle Critical Clinical Workflows
There is a widespread belief that third-party support can’t handle the complexities of the healthcare industry. This is a myth because locations such as the Philippines has an abundance of medical professional and clinical practitioners that vary in knowledge and healthcare expertise. In addition, the technology that is available today allows many healthcare support tasks and services to happen remotely, and to operate at much larger capacities.
Healthcare BPO Providers Are Less Compliant and Secure Because They Are Based Out Of the U.S.
A big concern that healthcare organizations have is compliance and security. They find it hard enough to stay on top of it in their own country, so how will another third-party vendor handle the same challenge better?
BPO providers are contractually obligated by service level agreements (SLAs), which clearly state the customers’ regulatory compliance needs. It’s been shown over the years that healthcare BPOs and the companies they contract with maintain the same, if not better, security standards than their U.S. counterparts. These third-party companies are forced to maintain the highest level of security because one breach could shut down their entire operation.
Data breaches can seem more common in the United States than in other companies overseas. Lack of discipline and laziness usually play a part in security breaches and the exposure of patients’ personal information. This rarely happens, if at all, with a professional outsourced third-party vendor.
Related Links: Why Outsourcing Will Impact The Future Of Healthcare
It’s Difficult to Deal with Overseas Partners Because of Heavy Accents
Based on various surveys, the Philippines is anywhere from the third to the sixth country in the world with the largest English-speaking population. An estimated 90-million Filipinos can speak, read and write in English, in varying degrees – From impeccable to rudimentary levels
Partners that work with Healthcare BPOs take great care in hiring English-speaking and English-educated professionals. Most of these people are hired because of their ability to speak English clearly and with clarity.
On top of this, they get special training and how to soften their accent so that they sound as clear as possible when speaking to patients from the United States.
Don’t let the myths in the Healthcare BPO industry scare you away from taking your medical practice to the next level. A Healthcare BPO can help you save time and money while giving your patients better care in the process.
Contact us or visit our website today for more information on whether or not Healthcare BPO outsourcing is right for you.