Author: Visaya KPO

Philippines Best Employer Brand Award of 2019

Visaya Knowledge Process Outsourcing Corporation is proud to receive this year’s PHILIPPINES BEST EMPLOYER BRAND AWARD, in recognition of the company’s work in effectively attracting, retaining, and developing talent. Receiving the award was Visaya’s Human Resources Managed Mr. Kenneth Pelaez, during the awarding ceremony held at Dusit Thad, Manila on June 7. Visaya recognizes its employees as an integral pillar...

The Philippine Call Center Scene

The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture – agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops. One usually imagines this as a voice service – making or receiving calls from predominantly overseas clients. The billion-dollar industry rests on the...

Customer service: The evolving art and underlying attitudes

Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver that balance of technology, trained staff and outsourcing of specialised functions. Customer care will change dramatically around two key...

Outsourcing Benefits for Healthcare Companies

Healthcare information management outsourcing is becoming a lucrative business in the Philippines. In 2015, the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) lauded the BPO industry and various players engaged in healthcare information management outsourcing. A few healthcare outsourcing services that the Philippine BPO industry offers are Medical Billing, Medical Coding, Medical Claims...

Visaya KPO Attends the 11th International Contact Center Conference and Expo

On Sept. 27-29, 2016, The Contact Center Association of the Philippines (CCAP) hosted the 11th International Contact Center Conference and Expo (ICCCE) at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines. The ICCCE is the premiere, largest, and most insightful learning, networking, and trade platform of the Philippine contact center industry. It gathers...