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Careers & Job Opportunities

Self-Pay Customer Service Representative

Essential Duties & Responsibilities:

  • Perform inbound and outbound calling to patients.
  • Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients.
  • Perform routine tasks such processing payments with care and attention.
  • Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications.
  • Interact with patients and internal departments to ensure proper account handling.
  • Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans.
  • Meet or exceed performance objectives including collection and quality assurance goals.
  • Ability to maintain weekly/monthly productivity and quality assurance metrics.

Minimum Qualifications & Competencies

  • 1 year of experience in a customer service role.
  • 1 year of healthcare experience, preferred.
  • Demonstrated experience communicating effectively with a customer and simplifying complex billing.
  • Demonstrated ability to meet performance objectives
  • Must be willing to work onsite in Ortigas

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