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Careers & Job Opportunities

Spanish Bilingual - Eligibility Specialist


  • Handle high volume of inbound/outbound calls for customers that need to be screened financially and medically for financial assistance.
  • Use the company eligibility screening tool to determine customers eligibility for State and Federally funded programs.
  • Conduct the appropriate application support based upon state or federal regulations. Facilitates the application process or directs the customer to the appropriate next step.
  • Provide instruction or work directly with the customer or their appointment of representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
  • Submit the application and supporting documentation to the appropriate institution in accordance with company protocol.
  • Act as an advocate for the customer, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
  • Provide superior customer service and maintains a professional image.
  • Meet or exceed established productivity, quality, and revenue metrics.


  • Bilingual in English and Spanish required. Must be able to carry and comprehend a Spanish conversation without difficulties.
  • At least six months of experience in a customer service role, interacting directly with customers either in-person or over the phone.
  • Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
  • Demonstrated experience communicating effectively with a customer and simplifying complex information.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Ability to handle sensitive information and maintain HIPAA compliance.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office.
  • Maintain acceptable attendance and schedule requirements.
  • Must be willing to work onsite in Ortigas

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