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Careers & Job Opportunities

Team Lead for Drone Account

Functions/Core Responsibilities:

  • Being in charge of the day-to-day management of a team of call center employees, which includes keeping track of their work and attendance in compliance with company policy and any relevant legal requirements.
  • Effectively mentor direct reports on their performance on a frequent basis to ensure that performance metrics are reached.
  • Determine any concerns with performance, create an improvement plan, and take corrective action.
  • Make certain that the service we provide to our clients satisfies their contractual Key Performance Indicators (or “KPIs”) and financial expectations.
  • Hold team meetings to make sure that pertinent information is quickly communicated and to provide an open forum for suggestions. Plan and coordinate group activities
  • Deal with escalating client calls by offering subject-matter expertise
  • Keep up with changes to internal work policies and procedures. Participate in mandatory management development training
  • Promote the VISAYA values by acting in accordance with them and having a positive attitude.

Qualifications:

  • A history of success leading teams or serving as a supervisor – at least 2 years’ experience in the relevant field.
  • Deep understanding of performance metrics
  • Good PC knowledge, particularly with MS Excel
  • strong written and verbal communication abilities
  • Time and resource-management abilities
  • Decision-making skills
  • Must be willing to work onsite in Ortigas

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