White Visaya KPO Logo

Careers & Job Opportunities

Team Lead for Drone Account

Functions/Core Responsibilities:

  • Being in charge of the day-to-day management of a team of call center employees, which includes keeping track of their work and attendance in compliance with company policy and any relevant legal requirements.
  • Effectively mentor direct reports on their performance on a frequent basis to ensure that performance metrics are reached.
  • Determine any concerns with performance, create an improvement plan, and take corrective action.
  • Make certain that the service we provide to our clients satisfies their contractual Key Performance Indicators (or “KPIs”) and financial expectations.
  • Hold team meetings to make sure that pertinent information is quickly communicated and to provide an open forum for suggestions. Plan and coordinate group activities
  • Deal with escalating client calls by offering subject-matter expertise
  • Keep up with changes to internal work policies and procedures. Participate in mandatory management development training
  • Promote the VISAYA values by acting in accordance with them and having a positive attitude.


  • A history of success leading teams or serving as a supervisor – at least 2 years’ experience in the relevant field.
  • Deep understanding of performance metrics
  • Good PC knowledge, particularly with MS Excel
  • strong written and verbal communication abilities
  • Time and resource-management abilities
  • Decision-making skills
  • Must be willing to work onsite in Ortigas

Related Articles

What is the Key to HIPAA Compliance Success?
February 19, 2024

Everyone knows that people with preexisting medical issues do not want their identities made public for

Benefits of Chronic Care Management for Healthcare Providers
February 15, 2024
In this article, we will go into the main points of CCM, discuss its importance for
How to Speed Up Prior Authorizations for Medication
February 12, 2024
The purpose of this article is to explain what prior authorization is and how it applies

Ready to Elevate Your Business?

Join Our Dynamic Team