- Actively listen to customers to understand their issues or concerns.
- Receive customer calls to provide step-by-step guidelines for the resolution of a technical issue
- Educate customers on the features of company products/services to minimize technical challenges
- With at least 6 months of BPO experience
- Must have a working knowledge of basic to hardcore technical troubleshooting
- Must be honest, goal-oriented, and with integrity
- Has a Positive Can-Do Attitude
- Must be willing to report ONSITE