- Deliver Foundation Skills and Program/Product Specific Training within the required period using adult learning methodologies. *
- Monitor Trainee/learner process in Classroom and Transition Bay *
- Implement strict adherance to VKPO’s COD, Training Agreement and Policies
- Maintain and update modules and other training materials
- Identify training needs based on current agent performance and recommend training solutions to address them.
- Maintain product knowledge by attending calibration sessions and CPRM
- Willing contribute to and participate during other assignments as required Be the forefront of Employee development, and cultivate a culture of excellence amongst employees
- Exhibit adeptness in leading discussions, creating rapport, handling objections, managing difficult behaviors and using appropriate feedback methods.
- Bachelor’s degree in Education, Training and Development, or a related field.
- Minimum of 5 years of experience in training management, preferably in the healthcare industry with a focus on Revenue Cycle Management.
- In-depth knowledge of RCM processes, including billing, coding, collections, and claims processing.
- Strong presentation and facilitation skills, with the ability to engage and inspire learners.
- Familiarity with adult learning principles and instructional design methodologies.
- Excellent organizational and project management skills.
- Effective communication skills, both written and verbal.
- Must be willing to work onsite in Ortigas, Pasig City.