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Careers & Job Opportunities

USRN Team Lead

Responsibilities:

  • Responsible for day-to-day supervision of a group of agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Hold Team meetings to make sure pertinent information is quickly communicated and to provide an open platform for suggestions.
  • Determine any concerns with performance, create an improvement plan, and take remedial action, including terminating employment, if necessary.

Qualifications:

  • Bachelor’s degree – BS Nursing
  • Philippine Registered Nurse
  • USRN preferred
  • Certified Case Manager is a plus
  • At least 3-5 years of experience in a BPO setting, with focus on healthcare, or care coordination services
  • Prior experience in a leadership or supervisory role, managing teams, and driving performance metrics.
  • Experience in client-facing roles, understanding client needs, and ensuring service delivery aligns with client expectations.
  • Must be willing to work onsite in Ortigas.

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