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CHRONIC CARE MANAGEMENT

Everything you need to know about Chronic Care Management and Oncology Care Model CHRONIC CARE MANAGEMENT OVERVIEW Chronic diseases are among the most prevalent and costly health conditions in the United States. The CMS estimates that over two-thirds of Medicare...

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Outsourcing: Why The Philippines?

A company seeking to outsource any of its business or knowledge processes has no lack of outsourcing firms to choose from, from all around the world. Countries known for their outsourcing markets include India, China, and Malaysia. But as the need for outsourcing has...

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The Philippine Call Center Scene

The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture - agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops....

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Dialing into the Millennial Market

Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are...

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‘Next-wave cities’

THINGS ARE looking up for the local business process outsourcing (BPO) industry. Early last month, the Contact Center Association of the Philippines (CCAP) announced that about a hundred foreign companies were in talks with Philippine call centers as they look to...

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