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Contact Center Features You Need To Have In 2021

Technology puts access to information directly in the hands of consumers. And for brands that are doing everything right, that means rethinking the customer experience. Call centers have been a staple feature of customer service for big brands for decades. But today's...

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What Is Computer Telephony Integration

  ​ What Is Computer Telephony Integration?  Happy customers will return to your company. Along with that, they tend to tell others about their delighted experiences. If you own a small or large business, you want to improve your clients' experiences and meet all...

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Highlighting ‘Care’ in Customer Care

Highlighting 'Care' in Customer Care Taking care of your customers isn’t just making sure your customer complaints are addressed. It is about creating a strongly positive experience that your customer will take away with them, and share with others. This is usually...

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Telehealth is Here to Stay

Telehealth has become an increasing part of our regular connections with healthcare services, especially in light of the COVID-19 pandemic. While certain situations will always require you to physically visit a healthcare center, much of the experience can be migrated...

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Improving Your Customer’s Journey Starts Now

Being a customer in the 2020s is no longer about going to a physical shop to buy a product. It is sitting at your desk and scrolling through various platforms until you find what you’re looking for.  On the other hand, if you don’t find what you’re looking for in one...

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CHRONIC CARE MANAGEMENT

Everything you need to know about Chronic Care Management and Oncology Care Model CHRONIC CARE MANAGEMENT OVERVIEW Chronic diseases are among the most prevalent and costly health conditions in the United States. The CMS estimates that over two-thirds of Medicare...

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Outsourcing: Why The Philippines?

A company seeking to outsource any of its business or knowledge processes has no lack of outsourcing firms to choose from, from all around the world. Countries known for their outsourcing markets include India, China, and Malaysia. But as the need for outsourcing has...

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The Philippine Call Center Scene

The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture - agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops....

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Dialing into the Millennial Market

Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have...

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