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Businesses find it an extremely challenging task to learn about how their customers and target audience feel about their offerings.  Business experts believe that it is entirely impossible for an organization to please all its customers all the time.  However, even if you are comfortable with the fact that you have been unable to please each of your customers every...

  VISAYA Visaya Knowledge Process Outsourcing Corporation is creating a buzzword in the BPO space. Butch Valenzuela, a Filipino-American who led a successful career in California chose to come to where he found a new calling: To create more jobs for Filipinos.From a branding perspective, this positioning could be just a marketing strategy, but to Butch, it is a mission....

If you’re counting down the days till your next job interview, these helpful hints will help you get in the right mood so you can leave a lasting impression on the interviewers: Do your research Fail to plan, and you plan to fail. You are certain to be asked specific questions about the company, so make sure you’ve done your...

Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. However, while concentrating on the business itself, organizations sometimes have no time to handle call center operations. This is where Outsourcing comes in. Businesses may have a number of reasons for considering outsourcing – saving on labor costs,...