Articles
The Philippine Call Center Scene
The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture - agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops....
Visaya VKPO wins OUTSTANDING SME AWARD FOR THE SERVICE SECTOR for the second consecutive year.
A healthy gift guide for the busy call center agent
The holiday season is here and the smell of Christmas air clings as early as now. But with the holidays come the rush of parties, shopping and, of course, the perennial traffic. This is especially difficult for people who work longer hours or are on night shifts. For...
Customer service: The evolving art and underlying attitudes
Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver...
Dialing into the Millennial Market
Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are...
The Importance of Customer Surveys
Businesses find it an extremely challenging task to learn about how their customers and target audience feel about their offerings. Business experts believe that it is entirely impossible for an organization to please all its customers all the time. However, even if...
‘Next-wave cities’
THINGS ARE looking up for the local business process outsourcing (BPO) industry. Early last month, the Contact Center Association of the Philippines (CCAP) announced that about a hundred foreign companies were in talks with Philippine call centers as they look to...
Outsourcing Benefits for Healthcare Companies
Healthcare information management outsourcing is becoming a lucrative business in the Philippines. In 2015, the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) lauded the BPO industry and various players...
Visaya KPO Attends the 11th International Contact Center Conference and Expo
On Sept. 27-29, 2016, The Contact Center Association of the Philippines (CCAP) hosted the 11th International Contact Center Conference and Expo (ICCCE) at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines. The ICCCE is...
Ways for Corporations to Improve Data Security
Each year the number of reported corporate data breaches goes up. In 2015 alone the U.S. saw a 38 percent increase in data loss due to cybercrime and malware. Fortunately for businesses, data security has continued to advance as well, bringing with it an arsenal of...