Articles
The Philippine Call Center Scene
The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture - agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops....
Visaya VKPO wins OUTSTANDING SME AWARD FOR THE SERVICE SECTOR for the second consecutive year.
A healthy gift guide for the busy call center agent
The holiday season is here and the smell of Christmas air clings as early as now. But with the holidays come the rush of parties, shopping and, of course, the perennial traffic. This is especially difficult for people who work longer hours or are on night shifts. For...
Customer service: The evolving art and underlying attitudes
Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver...
Dialing into the Millennial Market
Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are...