Articles

MANAGING HEALTH INFORMATION

MANAGING HEALTH INFORMATION

What is HIM? The healthcare industry generates vast amounts of data every day. Personal information, private health data, payment and transaction details, doctor’s notes, medications, care records, and more, have to be noted, stored, analyzed, and shared. The smooth...

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Highlighting ‘Care’ in Customer Care

Highlighting ‘Care’ in Customer Care

Highlighting 'Care' in Customer Care Taking care of your customers isn’t just making sure your customer complaints are addressed. It is about creating a strongly positive experience that your customer will take away with them, and share with others. This is usually...

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Telehealth is Here to Stay

Telehealth is Here to Stay

Telehealth has become an increasing part of our regular connections with healthcare services, especially in light of the COVID-19 pandemic. While certain situations will always require you to physically visit a healthcare center, much of the experience can be migrated...

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Improving Your Customer’s Journey Starts Now

Improving Your Customer’s Journey Starts Now

Being a customer in the 2020s is no longer about going to a physical shop to buy a product. It is sitting at your desk and scrolling through various platforms until you find what you’re looking for.  On the other hand, if you don’t find what you’re looking for in one...

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A Strong PH 2021 Recovery

A Strong PH 2021 Recovery

As we continue to step into the first month of our journey in 2021, closing the door on 2020 along with the recollections of all unfortunate events, there are reasons to be happy and hopeful this year.  There is hope, a plan, and light at the end of the tunnel that...

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What to Expect in 2021: Are You Ready?

What to Expect in 2021: Are You Ready?

The COVID-19 pandemic has made 2020 an uphill climb. As we enter the new year, we’re seeing what kind of terrain 2021 will have in store. While there are reasons to be optimistic, it’s going to be far from an easy journey towards business recovery and stability....

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The New Global Normal in Business

The New Global Normal in Business

Almost eight months of the COVID-19 pandemic has changed the landscape of businesses and organizations, with the likelihood that some changes will remain permanent in the new normal. Concerns over maintaining health measures and responding to stark changes in consumer...

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