Articles

The pandemic has changed the way we live our lives in many different ways. Although it has wreaked havoc on our healthcare systems worldwide, it has jumpstarted a necessary change: digital transformation. Let’s look at the direction modern healthcare is pointing...

Telemedicine took its place in the healthcare industry a while ago. But it wasn’t until 2020 that it became mainstream.  Technology is no stranger to the health industry. Innovation has impacted every aspect of healthcare in some...

Customer satisfaction is what separates an average business from a brilliant business. Cultivating this excellent quality means more than doing a good job. A customer experience program is how you take a pattern and turn it into...

Manager in a checkerboard shirt in a meeting with employees With the Great Resignation constantly making headlines in the news, you might have wondered how to keep your staff working smoothly. Staff attrition and staff turnover...

Due to the global Covid-19 pandemic, the telehealth industry has seen massive growth over the past two years. While this growth was both necessary and beneficial for medical professionals and patients alike, it has also led to...

From the second a patient makes an appointment to see their doctor, the provider of their medical services keeps close track of the financial elements related to their specific care and medical needs through specialized medical billing software. This process is...

Before COVID-19, the numbers of visits to the ER were about 130.0 million in 2018. Approximately 50% of those hospitalized went through the emergency department first, which means that hospitals that focus on providing positive patient experiences in the ED can expect...