Tag: call center philippines


The Philippine Call Center Scene

The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture – agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops. One usually imagines this as a voice service – making or receiving calls from predominantly overseas clients. The billion-dollar industry rests on the...


Visaya KPO Attends the 11th International Contact Center Conference and Expo

On Sept. 27-29, 2016, The Contact Center Association of the Philippines (CCAP) hosted the 11th International Contact Center Conference and Expo (ICCCE) at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines. The ICCCE is the premiere, largest, and most insightful learning, networking, and trade platform of the Philippine contact center industry. It gathers...