Careers & Job Opportunities

IT Supervisor

Responsibilities:

  •  Oversee daily operations of the IT support team.
  •  Manage and resolve escalated support issues.
  •  Develop and implement IT support policies and procedures.
  •  Train and mentor IT support staff.
  •  Monitor and report on team performance metrics.
  •  Collaborate with other departments to ensure IT support aligns with organizational goals.
  •  Ensure timely and effective resolution of support requests.
  •  Maintain up-to-date knowledge of IT systems and technologies.
  •  Coordinate with vendors and service providers as needed.
  •  Conduct regular team meetings and performance reviews.
  •  Manage IT support budget and resources.
  •  Ensure compliance with company policies and industry regulations.
  •  Develop and maintain documentation for IT support processes.
  •  Identify and implement process improvements.
  •  Provide technical guidance and support to team members.
  •  Handle customer complaints and feedback.
  •  Ensure high levels of customer satisfaction.
  •  Stay current with industry trends and best practices.
  •  Assist with IT projects and initiatives as needed.
  •  Prepare and present reports to senior management.

Requirements

  •  Bachelor’s degree in Information Technology, Computer Science, or related field.
  •  5+ years of experience in IT support or related role.
  •  2+ years of experience in a supervisory or management position.
  •  Strong technical background with knowledge of IT systems and technologies.
  •  Excellent leadership and team management skills.
  •  Exceptional customer service and communication skills.
  •  Ability to manage multiple tasks and priorities effectively.
  •  Proven problem-solving and decision-making abilities.
  •  Experience with IT support tools and software.
  •  Knowledge of ITIL or other IT service management frameworks.
  •  Ability to work under pressure and meet deadlines.
  •  Strong organizational and time management skills.
  •  Attention to detail and commitment to quality.
  •  Ability to train and mentor team members.
  •  Experience with budget management and resource allocation.
  •  Familiarity with industry regulations and compliance requirements.
  •  Ability to collaborate effectively with other departments.
  •  Strong analytical and reporting skills.
  •  Proactive and self-motivated.
  •  Willingness to stay current with industry trends and technologies.

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