Customer Service Representative for Collections

Apr 28, 2020 | Dumaguete

Summary

The Collection Specialist is responsible for handling the daily inbound and outbound activities required by our client. This position will provide a point of contact for the customer and will be responsible for tracking and resolving outstanding payment and account issues.

. RESPONSIBILITIES AND DUTIES:

· The handling of inbound and outbound calls from client customers.

· Conduct account research and general analysis in order to assist customers.

· Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.

· Following up with customers on payment arrangements.

· Maintain accurate records and documentation within the customer’s account.

· Responsible for acting as a liaison between the customers and clients.

· Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.

· Providing exceptional customer service, in order to establish a one call resolution for customers.

· Navigating Client Systems.

· Other related duties as assigned.

REQUIREMENTS, QUALIFICATIONS AND SKILLS

· Six plus months experience in retail, call center, sales or customer service environment.

· Excellent grammatical and oral skills to communicate with consumers in a professional manner.

· Excellent mathematical aptitude to update clients’ financial statements.

· Proficient with Microsoft Office (Excel, Word, Outlook).

· Professional in attire and demeanor to meet clients and visitors.

· Strong work ethic and the ability to strive in a fast-paced work environment.

· Must be dependable and courteous as this positionserves as the only point-of-contact for the client.

· Vocational or High school diploma

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