Client Services Assistant Manager

Mar 2, 2022 | Dumaguete, Makati

Job Description:

Acts as the main point of contact for both Client and Company. Works with entire team to coordinate all client service activities with a focus on delivering excellent client experience. This position is critical to building client advocacy and ensuring continued profitability of the Company through organic growth and referral opportunities by setting and maintaining high service standards for the Company, creating positive client experiences, and fostering a culture of teamwork and collaboration.

Responsibilities:

  • Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests
  • Facilitate or assist with client reporting
  • Manage relationship between Company and Client(s)
  • Create and maintain contracts and agreements

Qualifications:

  • College degree or comparable work experience
  • At least 2 years work experience
  • Experience in BPO industry is required for this role
  • Previous Client Liaison or Project Management experience an advantage
  • Technical (contract) writing skills preferred but not required
  • Above average English communication skills, both verbal and written
  • Preferably with healthcare background (revenue cycle management, coding)

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