- Provide 1st Technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- At least 2 years of work experience in IT Service Desk/ Tech Support process providing remote support for Laptops/Desktops/LAN issues
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office Suite of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
- Experience of working within a busy IT Service Desk environment,showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Basic networking knowledge
- Knowledge of Software, antivirus and peripheral installations
- Excellent verbal and written communication skills