Jr. Helpdesk Support

Nov 25, 2022 | Makati

Responsibilities:

  • Provide 1st Technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
  • Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as per prescribed timelines.

Qualifications:

  • At least 1- 2 years of work experience in IT Service Desk/ Tech Support process providing remote support for Laptops/Desktops/LAN issues
  • Experience of working wthin a busy IT Service Desk environment,showing experience of systems, support, diagnostic and resolution.
  • Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
  • Knowledgeable in Desktop Troubleshooting, Networking, Hardware/Software
  • Knowledge of Software, antivirus and peripherals installations
  • Excellent verbal and written communication skills

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