QA Analyst

Oct 6, 2022 | Makati

We are #Hiring for Q.A. Analyst! (HYBRID WORK SETUP)
Job Description:
  • Monitor and evaluate calls based on Client specific criteria.
  • Facilitate calibration with Client, and team leaders
  • Escalate and communicate detailed information about calls monitored to all clients and Operations Manager
  •  Answer Operations questions concerning QA guidelines and policies.
  • Send out Red Flag/Fatal Error Audits to Upper Management.
  • Participate on calibration sessions with Operations, Training, and internal quality members off site.
  • Provides operations with daily and weekly highlights on quality and performance trends.
– Can work under pressure and excellent in problem-solving and critical thinking skills
– Excellent written and oral communication skills
– Team player and can meet specific deadlines and has presentation skills
– Proficient in MS Office and Libre Office applications
– Extraordinary quality assurance monitoring and reporting ability
– Able to evaluate correct process and procedures and recommend improvements as necessary
– Candidate must possess at least a College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Finance/Accountancy/Banking, Business Studies/Administration/Management, Others or equivalent.
– At least 1 year(s) of working experience in the related field is required for this position.
– Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
Enjoy the ff. Perks and Benefits:
  • 15% Night Differential
  • HMO Benefits after 30 days + Add Up to 2 Dependents
  • Retirement Benefits
  • 24 Leave Credits per year, Convertible to Cash
  • Wholistic Employee Wellness Program

Apply Now!