Subject Matter Expert

Jul 28, 2022 | Makati

Responsibilities:

  • Support Associates with their questions and inquiries
  • Conduct refreshers and cascade updates to Associates
  • Support Team Leader in day-to-day team performance monitoring
  • Assist Team Leader in developing key behavior for performance within team span through coaching and feedback
  • Act as POC if Team Leader is not present
  • Engage and recognize team members’ performance

Qualifications:

  • Vocational/Short Course Certificate/Bachelor’s Degree holder
  • At least 2 years of experience in Inbound/Outbound campaigns in a BPO setting
  • Competent collaboration skills
  • Competent writing and oral communication skills (American or neutral accent)
  • Able to multi-task and manage stress effectively
  • Strong proficiency in Windows OS, Microsoft Office applications, and CRM

Apply Now!









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