Training Manager

Aug 23, 2022 | Makati

Job Highlights

Job Description


  • Supervises and directs the work of Process Trainers by conducting weekly coaching sessions, training class observations ensuring active participation and managing trainers’ work schedule, attendance and corrective actions.
  • Prepare monthly scorecard and individual development plan for trainers.
  • Prepare and present training reports for internal and external customers.
  • Assist in the design and development of other learning interventions.
  • Interprets training results in statistical and qualitative measurements, identifies gaps, prepares reports and present results.
  • Prepares and implements training evaluation plans to measure effectiveness or training.
  • Performs training administrative funcitons, document changes in training designs, schedule classrooms and order and maintain training supplies. Participate in meeting calibrations with clients for existing and new accounts, if needed


  • Excellent Communication skills and interpersonal skills
  • Must have at least 5 years of experience as a training manager in a BPO environment
  • Has all skills and abilities of a Process Trainer and Learning & Development Trainer.
  • Has experience in planning, implementing and facilitating learning and leadership development initiatives.
  • Has comprehensive understanding of training concepts and principles.
  • Has the ability to analyze quantitative and qualitative measures using variousstatistical tools and techniques and also to write routine reports and correspondence for internal and external clients.

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