- Provide 1st Technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
- Follow a systematic, disciplined, anlytical approach to problem solving meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
- At least 1- 2 years of work experience in IT Service Desk/ Tech Support process providing remote support for Laptops/Desktops/LAN issues
- Experience of working wthin a busy IT Service Desk environment,showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Knowledgeable in Desktop Troubleshooting, Networking, Hardware/Software
- Knowledge of Software, antivirus and peripherals installations
- Excellent verbal and written communication skills