QA Lead

Dec 23, 2022 | Ortigas

Job Description


  • Can work under pressure and excellent in problem-solving and critical thinking skills
  • Excellent written and oral communication skills
  • Team player and can meet specific deadlines and has presentation skills
  • Proficient in MS Office and Libre Office applications
  • Extraordinary quality assurance monitoring and reporting ability
  • Able to evaluate correct process and procedures and recommend improvements as necessary
  • Candidate must possess at least a College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Finance/Accountancy/Banking, Business Studies/Administration/Management, Others or equivalent.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.

Job Description:

  • Monitor and evaluate calls based on Client specific criteria.
  • Facilitate calibration with Client, and team leaders
  • Supervise the QA Team when QA Lead is not around.
  • Escalate and communicate detailed information about calls monitored to all clients and Operations Manager
  • Answer Operations questions concerning QA guidelines and policies.
  • Send out Red Flag/Fatal Error Audits to Upper Management.
  • Participate on calibration sessions with Operations, Training, and internal quality members off site.
  • Provides operations with daily and weekly highlights on quality and performance trends.

What we Offer?

  • Above – Industry compensation
  • Competitive Salaries
  • 15% Night Differential
  • 24 Leave Credits
  • HMO Coverage with up to 2 Dependents
  • Exciting Career and Opportunity
  • Fun working Environment

Apply Now!