This is a full-time on-site role for a QA Supervisor at VISAYA in Pasig. The QA Supervisor oversee the quality assurance process for our healthcare account, ensuring compliance with industry standards and regulations. This role involves developing and implementing quality assurance policies, and continuously improving our quality management system. This QA Supervisor will also perform quality audits when needed & or connect with onshore partners to gather QA insights or feedback.
Principle Functions and Responsibilities:
- Supervise and lead the quality assurance team, providing guidance and support.
- Perform quality audits when needed and/or connect with onshore partners to gather QA insights or feedback.
- Generate and present quality assurance reports to management, highlighting key findings and recommendations.
- Team Supervision and management
- Process improvement
- Client interaction
- Calibration and alignment
- Audit and compliance
Qualifications
- Strong Communication skills (Verbal & Written).
- Ability to work in a fast-paced environment and manage multiple lines of businesses.
- Strong attention to detail and organizational skills. Strong client relationship experience.
- Able to build QA Process and policies.
