Responsibilities:
- Provide first-line support to users via phone, email, and in-person for hardware, software, and network issues.
- Diagnose and troubleshoot technical problems, including operating system errors, application issues, and connectivity problems.
- Assist users with the setup, configuration, and use of computer systems, software applications, and peripherals.
Qualifications:
- Bachelor’s Degree, Diploma Holder
- Minimum of 1-2 years of experience in a technical support or helpdesk role.
- Proficiency with Windows and Mac operating systems, common office software (e.g., Microsoft Office), and basic networking principles.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Must be willing to work onsite in Dumaguete City and amenable to work on a shifting schedule.
