White Visaya KPO Logo

About Us

Empowering Growth with Global Talent and Global Excellence

Welcome to VISAYA KPO, where global talent and excellence unite, empowering growth and fostering enduring partnerships.

Our Story

Inception of a Vision

VISAYA KPO was conceived with the vision of amalgamating the resilient Filipino spirit and global best practices. The name VISAYA, derived from Sanskrit, signifies a ‘sense of fulfillment’ – a principle we embody and aspire to achieve. Our successes are well-earned through our diligent team efforts and strong client collaborations.

From the outset, our focus has been on fostering robust partnerships, providing exemplary services, and contributing to our clients’ success. Our journey is marked by determination, zeal, and unwavering commitment to our vision. Today, VISAYA KPO is a testament to the extraordinary results possible when Filipino resilience meets international standards.

Our Mission

To redefine service excellence by providing bespoke solutions and world-class talent.

Our Vision

To be a global service brand, empowering business and enriching lives.

2007
Founded VISAYA KPO with 12 Agents
2009
Expanded to Second Site, Inaugurated into the Contact Center Association of the Philippines
2010
Accredited by the Philippine Economic Zone Authority
2013
Launched the Country’s First Rural BPO Program with Accenture
2016
Awarded the Outstanding SME Award for the Service Sector by DTI for 2 Consecutive Years
2017
Breached the 600 Headcount Milestone
2018
Opened New Site in Dumaguete City, Negros Oriental
2019
Received the Philippines’ Best Employer Award from Employer Brand Institute and Asia’s Most Promising SME’s Award at ACES in Bangkok, Thailand
2020
Grew its business by 11% despite the Covid-19 pandemic
2021
Expanded to Bacolod City, Negros Occidental
2022
Opened Our US Office
2023
Awarded the Philippines’ Best Employer Brand Award for the 3rd time
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Our Core Values

Our core values are the compass that guides our actions and decisions. They reflect who we are and what we stand for as a company.

D

Dedication & Commitment

We are devoted to our mission and committed to delivering exceptional services. Our dedication fuels our drive to exceed expectations.

R

Results-oriented

We focus on outcomes, not just processes. We measure our success by the tangible impact we make on our clients' growth and success.

E

Excellence and Innovation

We strive for excellence in all we do and constantly seek innovative solutions to meet our clients' needs while setting new industry standards.

A

Accountability and Integrity

We uphold the highest levels of integrity, taking responsibility for our actions and ensuring transparency in our dealings.

M

Malasakit through Servant Leadership

We embrace the Filipino value of 'malasakit,' showing empathy and genuine concern for others. We lead by serving, fostering a culture of respect and collaboration.

Customized Solutions

Balancing
People,
Process, and Technology

At VISAYA KPO, we believe in the harmony of people, process, and technology. We create customized solutions that balance these three elements, ensuring optimal results for our clients.

Technology

Uninterrupted Excellence

Our team, combining Filipino grit and global excellence, is the driving force behind our triumph.

People

The Heart of Our Success

Our team, combining Filipino grit and global excellence, is the driving force behind our triumph.

Process

Seamless Efficiency

Through constant process refinement, we achieve seamless efficiency in delivering exceptional results.

Technology

Uninterrupted Excellence

We embrace advanced technology to provide uninterrupted excellence, keeping our clients ahead.

Process

Seamless Efficiency

Through constant process refinement, we achieve seamless efficiency in delivering exceptional results.

People

The Heart of Our Success

Our team, combining Filipino grit and global excellence, is the driving force behind our triumph.

Our Locations

Hanston Square Building

Hanston Square Building
12th & 22nd Flr, San Miguel Avenue,
Metro Manila, 1605
Philippines

TU Square Building

TU Square Building
Lacson Drive, Bacolod City
6100 Negros Occidental
Philippines

EROS Building, Ground Floor

EROS Building, Ground Floor
Dr V. Locsin St., Dumaguete City
6200 Negros Oriental
Philippines

The Gramercy

The Gramercy
9205 West Russell Rd, Suite 240
Las Vegas NV 89148
United States

Awards & Recognition

Long-Term Partnership for
Strategic Success

two men shaking hands

Building Long-Term Partnerships

At VISAYA KPO, we believe that lasting success is built on long-term partnerships. We strive to create a collaborative relationship with our clients, working together towards common goals and shared success. Our partnerships are based on trust, mutual respect, and a shared commitment to excellence.

analyst pointing at an upward trending graph

Sustainable Growth and Success

VISAYA KPO understands that sustainable success is rooted in a holistic approach. We meticulously consider every aspect of our clients' businesses, spanning from technology to culture. Our aim is to deliver tailored services that not only address immediate issues but also lay a robust groundwork for future growth.

Associations
& Accreditations

Trusted and Recognized Industry Partnerships
Health Insurance Portability and Accountability Act Compliant logo
PCI Security Standards Council logo
General Data Protection Regulation logo
Contact Center Association of the Philippines Logo
Healthcare Information Management Association of the Philippines
Philippine Economic Zone Authority logo

Our Corporate Social Responsibility

Transforming Local Communities with Rural BPO

VISAYA KPO is more than a BPO firm. Rooted in Filipino resilience and global excellence, our team’s dedication and innovation fuel our success. We’re committed to refining our processes for optimal efficiency and effectiveness, delivering high-quality services that give our clients an industry edge.

Beyond our operations, we harness advanced technology for consistent, superior performance. Our dedication to technological innovation keeps us at the vanguard of the BPO industry, providing our clients with the most effective services. VISAYA KPO is a dynamic community, constantly evolving and pushing boundaries for unparalleled service delivery and client satisfaction.

Let’s Work Together

Join us at VISAYA KPO. Together, we’ll tap into the power of Filipino resilience, uphold global standards, embrace innovative technology, and streamline processes for maximum efficiency. Our collective efforts will pave the way for a prosperous future, fostering empowerment and growth across all communities.