Ideas at the Frontier of AI and Operations
Insights
Perspectives on intelligent operations, customer experience, healthcare, and the future of work.
Q1 2026 Newsletter (January-March)
VISAYA leads Philippine delegation at HIMS US Roadshow in LA & Las Vegas. Plus: TESDA partnership for free upskilling programs and the inspiring story of Mary Rose Pioquid.
March 31, 2026 · 4 min read
Read ArticleThe real truth about mixing alcohol with diabetes
Whether you have type 1 or type 2 diabetes, it’s important to count your carbs and monitor your blood sugar while drinking. Remember, hard alcohol by itself
January 12, 2026 · 4 min read
Choosing between inpatient and outpatient alcohol rehabilitation
All of these details are essential for an accurate assessment of your care needs, which will allow you to receive the coverage you need to pay for
December 5, 2025 · 3 min read
VISAYA’s Reginald Ivan Tayko Named First Hymns of HIMS Champion During HIMSCON 2025
Reginald Ivan Tayco of VISAYA is awarded with his cash prize by the HIMAP Board of Trustees. (from L-R) JL Botor, Beng Coronel, Reginald Ivan Tayco, Marianne
October 23, 2025 · 2 min read
Key Differences Between Telehealth vs Telemedicine
Learn the key differences between telehealth and telemedicine, including definitions, examples, benefits, and how these digital healthcare tools are transforming patient care.
June 24, 2025 · 2 min read
2025 Chronic Care Management CPT Codes & Billing Guide
Learn about 2025 Chronic Care Management CPT codes, billing rules, and documentation requirements to stay compliant, optimize reimbursements, and enhance patient care.
April 25, 2025 · 2 min read
How to Write Your First Job Resume as a Fresh Graduate
Learn how to write a strong first job resume as a fresh graduate. Showcase your skills, education, and potential to stand out and land your dream job with this guide.
April 25, 2025 · 2 min read
How to Elevate Customer Experience in the Insurance Industry
Transform insurance customer experience with personalized engagement, streamlined processes & data-driven insights. VISAYA KPO's expertise helps you elevate & stay ahead.
April 25, 2025 · 2 min read
How to Describe Yourself in a Job Interview: 5 Expert Tips
Master your job interview with these 5 expert tips on how to describe yourself effectively. Learn to highlight your strengths, showcase your skills, and make a lasting impression.
April 25, 2025 · 2 min read
Why You Should Consider Outsourcing for E-Commerce
Discover the benefits of outsourcing e-commerce with VISAYA KPO. Save time, reduce costs, and boost efficiency. Learn more today!
April 25, 2025 · 2 min read
8 Ways to Improve Revenue Cycle Management
Explore eight effective strategies to enhance revenue cycle management, boost cash flow, reduce claim denials, and streamline billing processes for healthcare organizations.
April 23, 2025 · 2 min read
How to Enhance E-Commerce Customer Experience
Boost your e-commerce success by enhancing customer experience. Learn key strategies to differentiate your brand, increase satisfaction, and foster long-term loyalty.
April 23, 2025 · 2 min read
Globe Business Support Hineleban Foundation’s Rainforestation Efforts Through Golf
The country’s top enterprise leaders have joined Globe Business, the enterprise arm of Globe Telecom, in supporting the “rainforestation” efforts of Hineleban Foundation through donations coming...
March 6, 2025 · 3 min read
The Ultimate Guide to Customer Journey Mapping
Discover how to create actionable customer journey maps to improve experiences, boost satisfaction, and drive loyalty. Learn key steps, tips, and examples in this guide!
February 27, 2025 · 2 min read
How Career Growth Benefits Your Professional Journey
Unlock the benefits of career growth. Learn how developing new skills and seizing opportunities can lead to greater success in your professional journey.
February 27, 2025 · 1 min read
What is Transitional Care Management?
Discover the essentials of Transitional Care Management, including key components, steps, CPT codes, billing, eligibility, and compliance to improve patient outcomes and streamline care transitions.
February 27, 2025 · 3 min read
Understanding End-to-End Revenue Cycle Management
Explore the essentials of End-to-End Revenue Cycle Management (RCM) to boost efficiency, ensure compliance, reduce risks, and optimize financial performance in healthcare facilities.
February 27, 2025 · 2 min read
8 Best Practices for Your Digital Customer Experience Strategy
Enhance your digital customer experience strategy with these 8 best practices, including personalization, omnichannel engagement, and data analytics to boost customer satisfaction.
February 17, 2025 · 2 min read
10 Benefits of Outsourcing in the Philippines
Discover the 10 benefits of outsourcing in the Philippines in this comprehensive guide. Harness cost savings, skilled talent, and operational efficiency.
February 17, 2025 · 2 min read
Philippine call centers out to attract more foreign clients
About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here.
February 7, 2025 · 2 min read
DTI honors 17 of PHL’s top exporters
SEVENTEEN of the country’s top-performing exporters were recognized on Thursday during the National Export Congress, jointly organized by the Philippine Exporters Confederation (PhilExport), the...
February 7, 2025 · 1 min read
The Philippines has become the call-center capital of the world
Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older...
February 7, 2025 · 3 min read
Rural Philippine Call Center Shows Promise of New Business Model
TANJAY, NEGROS, the Philippines—Little stirs except the occasional stray dog after midnight in Tanjay, a sleepy town on the central Philippine island of Negros. But one place is bustling.
February 7, 2025 · 3 min read
Philippines’ Rise as Call-Center Nation Lures Expats Home
Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job.
February 7, 2025 · 2 min read
VISAYA Elects New CEO; Butch Valenzuela Remains as Chairman
Julian Valenzuela, current Chief Operating Officer (COO) of VISAYA, was elected as the new President and Chief Executive Officer (CEO) of the company succeeding his father
February 6, 2025 · 2 min read
What is Chronic Care Management?
Discover how Chronic Care Management (CCM) improves health outcomes for patients with multiple chronic conditions. Learn key concepts to take control of your healthcare journey.
January 28, 2025 · 2 min read
How Sentiment Analysis Improves Customer Experience
Discover how sentiment analysis helps businesses understand customer emotions, address frustrations, and enhance satisfaction to improve the overall customer experience.
January 28, 2025 · 2 min read
Complete Guide to Knowledge Process Outsourcing
Discover the benefits, key considerations, and latest trends in Knowledge Process Outsourcing (KPO) in 2025 with our complete guide to help your business make informed decisions.
January 28, 2025 · 2 min read
How to Write a Letter of Intent for Your Job Prospects
Learn how to write a compelling letter of intent to showcase your skills, express interest, and stand out to employers. Tips, examples, and key components included!
January 2, 2025 · 2 min read
How to Write a Job Application Letter: Tips and Examples
Learn how to write a standout job application letter with our tips and examples. Tailor your letter, highlight achievements, and boost your chances of landing an interview.
January 2, 2025 · 2 min read
9 Excellent Reasons to Work in the BPO Industry
Discover 9 excellent reasons to work in the BPO industry, from job stability and career growth to competitive salaries. Start your rewarding career in the growing BPO sector today!
January 2, 2025 · 2 min read
What is Dental Revenue Cycle Management?
Learn what Dental Revenue Cycle Management (RCM) is, why it’s essential for your practice’s financial health, and discover key strategies to optimize collections and reduce claim denials.
January 2, 2025 · 2 min read
Julian Valenzuela Re-elected to HIMAP Board of Trustees; Gets Fresh 2-year Term
December 11, 2024 – In an exciting development for the local healthcare information management industry, Julian Valenzuela, the incoming Chief Executive
December 12, 2024 · 1 min read
Julian Valenzuela Elected as CCAP Board Trustee 2025-2026
Julian Valenzuela, VISAYA’s current Chief Operating Officer (COO), is among the 9 newly elected Board Trustees of the Contact Center Association of the
November 26, 2024 · 2 min read
Creating a Career Development Plan: Tips and Examples
Learn how to create an effective career development plan with tips and examples. Set clear goals, outline steps, and align your ambitions with organizational objectives for success.
November 15, 2024 · 2 min read
How to Measure Customer Experience: 8 Key Metrics
Learn how to measure customer experience effectively. Explore 8 crucial metrics to evaluate and enhance your CX with guidance from VISAYA KPO.
November 15, 2024 · 2 min read
How to Outsource Customer Service in 5 Steps
Learn how to outsource your customer service operations effectively in five simple steps. Optimize your strategy for seamless customer interactions.
November 14, 2024 · 2 min read
Mastering Customer Journey Orchestration
Discover the secrets of successful customer journey orchestration with our comprehensive guide. Elevate your strategies and drive long-term success.
November 14, 2024 · 2 min read
The Cost of Outsourcing Accounting Services
Discover the cost of outsourcing accounting services, including analysis on expenses and benefits, and how global providers can impact your bottom line.
November 14, 2024 · 2 min read
Benefits of Outsourced Customer Success
Discover how outsourced customer success can elevate your service, boost loyalty, and fuel growth with expert strategies and the latest technology.
November 14, 2024 · 3 min read
Revenue Cycle Optimization: 7 Proven Strategies
Discover 7 key strategies for Revenue Cycle Optimization to streamline finances, reduce errors, boost efficiency, and improve cash flow for better financial health and success.
November 14, 2024 · 3 min read
Customer Experience in Banking: 7 Trends in 2024
Discover the top 7 customer experience banking trends for 2024. Learn how to enhance CX in banking with the latest strategies and technologies.
November 14, 2024 · 3 min read
10 Most Asked BPO Interview Questions
Ace your BPO interview with these top 10 most asked BPO interview questions and sample answers. Boost your confidence and land the job at VISAYA KPO.
November 14, 2024 · 3 min read
Key Differences Between BPO vs Call Center Operations
Understand the key differences between BPO vs call center operations. Learn how BPO and call centers differ in scope, services, and more with VISAYA KPO.
November 14, 2024 · 3 min read
Why is Medical Coding Critical in Healthcare?
Discover why medical coding matters in healthcare. Learn how it ensures precise billing, records, and smooth operations.
August 28, 2024 · 2 min read
Benefits of Having a Healthcare Call Center
Explore the transformative benefits of healthcare call centers. Elevate patient care & efficiency with VISAYA KPO – your trusted outsourcing partner.
August 6, 2024 · 3 min read
The Pros and Cons of Telehealth Services
Explore the pros and cons of telehealth services with VISAYA KPO, your partner in navigating modern healthcare solutions for superior patient care.
June 27, 2024 · 3 min read
Reducing Administrative Costs in Healthcare
Discover how to reduce administrative costs in healthcare with VISAYA KPO's innovative solutions. Maximize efficiency and cut expenses effectively.
June 27, 2024 · 2 min read
Revenue Cycle Management for Behavioral Health
Enhance your facility's financial health with VISAYA KPO's expertise in behavioral health RCM. Read to unlock efficient, compliant revenue management.
June 27, 2024 · 3 min read
4 Revenue Cycle Management Metrics to Track
Discover essential revenue cycle metrics to optimize healthcare finances with insights from VISAYA KPO, your trusted outsourcing partner.
June 27, 2024 · 2 min read
Why Outsourcing Your Medical Coding Makes Perfect Sense
Discover the compelling reasons to outsource medical coding. Boost efficiency and compliance with VISAYA KPO's expert services. Dive in now!
June 27, 2024 · 3 min read
Urgent Care: Mastering Revenue Cycle Management
Enhance your urgent care's efficiency with VISAYA KPO's expert Revenue Cycle Management services. Elevate financial performance and patient care now.
June 27, 2024 · 4 min read
Navigating the Middle Revenue Cycle in Healthcare
Explore efficient management of the middle revenue cycle with VISAYA KPO's expertise. Enhance your healthcare financial performance today!
June 27, 2024 · 3 min read
How to Speed Up Prior Authorizations for Medication
Learn how to speed up the prior authorization process and the benefits of its efficiency with Visaya KPO.
June 27, 2024 · 4 min read
Benefits of Chronic Care Management for Healthcare Providers
In this article, we will go into the main points of CCM, discuss its importance for patients dealing with chronic diseases, and offer advice on how to put it into practice.
June 27, 2024 · 4 min read
What is the Key to HIPAA Compliance Success?
Ensure HIPAA compliance by understanding its keypoints and overcoming its challenges. Read to know about the strategies to remain compliant.
June 27, 2024 · 5 min read
Keeping Up with the Consumerization of Healthcare
This blog article will discuss healthcare consumerization, including its impacts, important features, and recent industry developments. Continue reading.
June 27, 2024 · 4 min read
![13 Steps of Revenue Cycle Management [Infographic]](/_next/image?url=%2Fimages%2Finsights%2F13-steps-revenue-cycle-management.jpg&w=3840&q=75&dpl=dpl_8JA3GNBZDbLV9GgPzJd5nBxSS5S9)
13 Steps of Revenue Cycle Management [Infographic]
Master the 13 steps of revenue cycle management to reach your financial goals. Turn to VISAYA KPO for expert assistance.
June 27, 2024 · 5 min read
6 Types of Medical Coding Classification Systems
Discover the diverse landscape of medical coding systems. Explore 6 types of classification systems crucial for efficient healthcare management in this guide.
June 27, 2024 · 2 min read
Cost of Outsourcing: Strategies for Maximizing ROI
Discover effective strategies to optimize ROI through outsourcing. Learn how to manage costs efficiently for maximum business growth and profitability.
June 27, 2024 · 3 min read
Internal Audit Service
Our staff ensures your organization adheres to rules and best practices via regular critiques, implementing corrective measures to address any areas of
June 5, 2024 · 3 min read
What is CX and How Can It Benefit Your Business?
Customer experience (CX) has become a critical focus for businesses of all sizes. With the rise of online review sites and social media, customers now have
April 16, 2024 · 3 min read
Revenue Cycle Management: Best Practices
Boost healthcare efficiency with Revenue Cycle Management best practices. Explore solutions with VISAYA KPO, your healthcare outsourcing expert.
January 18, 2024 · 3 min read
5 Ways to Kickstart Your New Year
2023 is an exciting time to start fresh and make a plan for a successful new year. The possibilities for personal growth and development are endless, and you
January 18, 2024 · 6 min read
New Office HQ Announcement
Today, we’re thrilled to share the news that VISAYA is moving into a brand-new headquarters. This will be our new home, where we build and grow our team of
January 18, 2024 · 4 min read
8 Technology Trends You Need To Know In 2023
Tech Trends are here to stay. Visaya delved into the most sought-after tech trends in 2023. After analyzing numerous articles and looking at the top tech
January 18, 2024 · 3 min read
8 Benefits of Effective Revenue Cycle Management
Explore the myriad benefits of revenue cycle management in healthcare with VISAYA KPO. Optimize finances while ensuring superior patient care.
December 15, 2023 · 3 min read
How to Manage a Global Team Today
Knowing how to manage a global team can have its challenges in today’s virtual work environment, especially if you’ve never done it before. It would
December 13, 2023 · 4 min read
7 Reasons To Have An Outsourced Healthcare Contact Center
One of the most critical industries throughout the world is the healthcare industry. Each day, skilled medical staff are in charge of taking care of people
December 13, 2023 · 3 min read
Myths About Healthcare BPO
Healthcare Business Process Outsourcing (BPO) is extremely popular, and it has become an excellent way for healthcare organizations to cut operational
December 13, 2023 · 3 min read
Visaya Inaugurates New Ortigas HQ
ORTIGAS CENTER, MARCH 9, 2023 – Visaya Knowledge Process Outsourcing Corporation, a homegrown global player in the IT-BPM Industry, inaugurated its
December 13, 2023 · 3 min read
Best Accounting Software for Small Businesses in 2025: Top 7 Picks
This software makes it easy to create and track invoices, which helps small business owners stay on top of their cash flow. Users can also record transactions
January 9, 2023 · 3 min read
Best Accounting Software for Small Businesses in 2025: Top 7 Picks
This software makes it easy to create and track invoices, which helps small business owners stay on top of their cash flow. Users can also record transactions
January 9, 2023 · 3 min read
A Guide to Combined vs Consolidated Financial Statements
Additionally, financial consolidation software streamlines the consolidation process, automating data integration, eliminations, and reporting to enhance
June 10, 2022 · 2 min read
Pilot: Bookkeeping & Accounting Services for Startups & Small Businesses
They also maintain a high employee retention rate of 90%, which shows a positive work culture and a consistent quality of service. With a 99% client
January 26, 2022 · 3 min read
Bulk Payment System Process Many Transactions Simultaneously
Save time and eliminate manual errors by automating processes like payroll, refunds, and commission payments. Save time and manual work by making bulk payment
December 16, 2021 · 3 min read
