CPT codes are crucial for Chronic Care Management (CCM) as they ensure healthcare providers can accurately bill for the time and services spent supporting patients with long-term conditions. These codes help with reimbursement, make tracking care easier, and ensure providers are paid fairly.

In this article, we’ll look at the updated chronic care management CPT codes and how they work.

What is Chronic Care Management?

Chronic Care Management (CCM) is ongoing support for patients with two or more long-term health issues, like diabetes or heart disease, that are expected to last at least a year.

Instead of requiring regular office visits, CCM happens remotely through phone calls, emails, or patient portals. For example, a care team might call a patient to check blood sugar levels, remind them to take medications, or help schedule appointments with specialists.

While actual treatments, like tests or procedures, still happen during in-person visits, CCM ensures the patient’s care is tracked and managed between those visits. This helps prevent serious health problems and reduces hospital stays or emergency visits, giving patients constant support and guidance.

Why is Proper Billing for CCM Services Important?

Billing accurately for CCM services is critical for several reasons:

Optimized Reimbursement

Chronic care management involves significant time and effort, and proper billing ensures providers are compensated fairly. Errors such as using incorrect CPT codes or failing to meet CMS documentation standards can lead to claim denials

For instance, billing CCM services alongside certain other services, like home healthcare supervision, can result in claim denials due to overlapping service periods. 

These denials also directly impact revenue. According to Journal of AHIMA, claim denials cost healthcare facilities an average of $5 million annually, or about 5% of their net patient revenue.

Therefore, maintaining accurate billing practices is crucial to minimize revenue loss and ensure the sustainability of CCM programs.

Improved Patient Care

Accurate billing is essential for keeping CCM programs running smoothly. It ensures that practices get paid enough to hire care coordinators, invest in technology, and reach out to patients regularly.

Without proper reimbursement, providers may face budget shortfalls, making it hard to keep enough staff or use the tools needed to provide ongoing, high-quality care.

This can lead to gaps in patient support, reduced care quality, and potential long-term health issues for those with chronic conditions.

Compliance with Regulations

CMS enforces strict billing guidelines for Chronic Care Management (CCM) to ensure proper use of Medicare funds. Failure to comply with these rules can result in audits, financial penalties, or even exclusion from Medicare programs

The importance of compliance was highlighted in a 2021 report by the Office of Inspector General (OIG) of the U.S. Department of Health and Human Services. They found that Medicare overpaid millions of dollars for CCM services due to errors like incomplete documentation and overlapping claims.

These mistakes not only led to financial losses for Medicare but also put providers at risk of audits and penalties.

By adhering to CMS requirements, providers can avoid these issues and ensure compliant and efficient operations.

Related: Benefits of Chronic Care Management for Healthcare Providers

Chronic Care Management CPT Codes for 2025

The updated CPT codes for 2025 reflect the complexity and time spent managing patients with chronic conditions.

CPT 99490

This code covers 20 minutes of non-face-to-face care management provided by clinical staff each month for non-complex cases. It is the most commonly used code for basic CCM services. This includes following up with patients over the phone, reviewing test results, managing prescription refills, coordinating referrals, or updating care plans.

CPT 99439

This code adds another 20 minutes of non-complex CCM services provided by a physician or qualified healthcare provider. It is used when patients need extra follow-up and is billed alongside CPT code 99490.

CPT 99487

Designed for complex CCM, this code covers the first 60 minutes of care involving moderate-to-high complexity medical decision-making. Complex cases often require additional planning and coordination with specialists.

CPT 99491

This code applies when a physician or qualified healthcare professional provides 30 minutes of care personally. It highlights the hands-on involvement of advanced practitioners.

CPT 99489

This code is for each additional 30 minutes of complex CCM services provided by a physician or qualified healthcare professional. It is designed for patients who need extended, in-depth care and is billed along with CPT code 99487.

G0511 CPT Code

Starting January 1, 2024, G0511 allows Rural Health Clinics (RHCs) and Federally Qualified Health Centers (FQHCs) to bill for remote monitoring services such as Remote Patient Monitoring (RPM), Remote Therapeutic Monitoring (RTM), Chronic Care Management (CCM), and Principal Care Management (PCM).

This code is specifically designated to support CCM and related services in underserved areas.

CCM Documentation Requirements

Your practice must gather and provide five essential types of information and documentation to submit a CCM reimbursement claim to CMS. This includes:

• CPT CodesService
• Location or Method of how the services were provided
• Service Dates
• ICD-10 Codes
• NPI Number

Accurate documentation ensures claims are processed smoothly and reimbursed promptly.

CCM Billing Guidelines

Billing for CCM services involves more than just submitting claims—it requires careful verification to ensure compliance. Here are the steps to follow:

Billing Process for CCM Services

1. Confirm that the patient has two or more chronic conditions, has provided consent, and is enrolled in your CCM program.
2. Double-check that the services billed were actually delivered. Typically, this involves at least 20 minutes of non-face-to-face care, such as phone calls or remote monitoring, by clinical staff.
3. Send your completed claims to CMS for review and reimbursement.
4. Invoice the patient for applicable copays or other charges related to the CCM services.
5. Make sure there is no duplication or overlap in the codes billed to Medicare, as this can lead to claim denials or audits.

Following these steps helps ensure accurate billing, compliance with CMS guidelines, and timely reimbursement for the valuable services your practice provides.

CCM Reimbursement

CCM reimbursement allows healthcare providers to get paid for managing care for patients with multiple chronic conditions outside of office visits.

Medicare pays based on the time spent and complexity of care, using codes like 99490 for basic services and 99487 for more complex cases.

To qualify, providers must document patient consent, create care plans, and record the time spent on non-face-to-face services. Proper billing is essential to avoid denied claims or penalties and to ensure providers are fairly compensated. 

Reimbursement rates vary by region, as CMS adjusts payments according to geographic factors, but proper billing can generate significant revenue for practices.

Simplify Your Chronic Care Management Services with Visaya KPO

At Visaya KPO, we offer solutions that help manage chronic care management services with ease. Our tools and support handle the heavy lifting, like documentation, tracking, and billing, so your team can focus on patient care.

With our expertise and technology, you’ll ensure your CCM program stays compliant, runs smoothly, and secures accurate reimbursements.

Connect with us today and take your practice to the next level.