This role will involve managing inbound and outbound calls to patients, resolving account balances using medical billing systems and payment portals, and processing payments with attention to detail.
Essential Duties & Responsibilities:
- Perform inbound and outbound calling to patients.
- Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients.
- Perform routine tasks such processing payments with care and attention.
- Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications.
- Collect and process upfront deposits or set-up payment arrangements, as required.
- Interact with patients and internal departments to ensure proper account handling.
- Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans.
- Adhere to department policies and procedures related to verification of eligibility, benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties
- Meet or exceed performance objectives including collection and quality assurance goals.
Minimum Requirements & Competencies:
- At least 2 years College Education
- 1 year of experience in a customer service role.
- 1 year of healthcare experience, preferred.
- Demonstrated experience communicating effectively with a customer and simplifying complex billing.
- Demonstrated ability to meet performance objectives.
- Ability to handle sensitive information and maintain HIPAA compliance Amount of travel required: None
