Who We Are

Filipino Heart with a Global Frame of Mind

Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.

As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.

Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are

Our Vision

The global Filipino brand serving multi-industry
clients worldwide.

Our Mission

Serving as one, with Filipino grit and purpose.

Our Core Values

2007

Founded Visaya KPO with 12 agents

2009

Expanded to second site
Inaugurated into the Contact Center Association of the Philippines

2010

Accredited by the Philippine Zone Economic Authority

2013

Launched the country’s first Rural BPO program partnered with Accenture

2016

Awarded the Outstanding SME award for the Service Sector by the Department of Trade and Industry for 2 consecutive years

2017

Breached the 600 headcount milestone

2018

Opened new site in Dumaguete City, Negros Oriental

2019

Received Philippines Best Employer Brand Award from the Employer Brand Institute

2019

Received Asia’s Most Promising SMEs Award at  Asia Corporate Excellence & Sustainability Awards (ACES) in Bangkok, Thailand

2020

Will be expanding to Bacolod City, Negros Occidental

Why Choose Us

13 years of service excellence
Received Philippines Best Employer Brand Award 2019 from the Employer Brand Institute
Awarded Outstanding SME for the Service Sector for 2 consecutive years by the Department of Trade and Industry of the Philippines
Launched the Philippines’ first and only Rural BPO program in partnership with Accenture Philippines
Survey results show 91% client satisfaction levels
Total capacity of 1900+ seats available day and night
Accredited by the Philippine Economic Zone Authority
Fully compliant to HIPAA standards, HITRUST regulations, PCI-DSS and EU GDPR
30% to 60% cost savings as compared to onshore solutions
A cadre of contact center and BPO analytic experts with a wide breadth of proficiency you can leverage on
Reliable and fully redundant production facilities, telecommunication network and electricity availability
24/7 availability to help augment your existing capacity in serving your end-customers
Long term partnership with strategic growth. Visaya will be an extension of your business
 Received the Philippines Best Employer Brand Award
Received ACES’ Most Promising SME in Asia Award

Locations

Trafalgar Plaza Building 105 HV Dela Costa, Makati, 1227 Metro Manila

TU Square Building, Lacson Drive, Bacolod City, 6001 Negros Occidental

EROS Building, Dr V. Locsin St, Dumaguete, 6200 Negros Oriental

Address

Trafalgar Plaza Building

105 HV Dela Costa

Makati City, Philippines 1227

Phone

US Toll Free: +1 (888) 4 VISAYA

US Office: +1 (949) 705-6502

Philippine Office: +63 2 7746-6938

Philippine Office: +63 2 5338-4574

Email

sales@visayakpo.com

About Visaya

Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery. As of 2020, we have 1900+ seats across multiple sites in strategic locations across the Philippines.