Who We Are

Filipino Heart with a Global Frame of Mind

Visaya Knowledge Process Outsourcing Corporation started out in 2007 with a handful of employees who dedicated themselves to exemplary and cost-efficient service delivery.

As a proudly Filipino organization, we draw deeply from a culture of ‘malasakit’, or caring. Client engagement isn’t just a one-off interaction – it’s an opportunity to build a lasting relationship. Following this, we offer a unique brand to your customers, clients, stakeholders and employees by running processes at the highest standards of quality and security, while always showing them the courtesy and consideration for which Filipinos are known.

Committed to service excellence. Leads with conscientiousness. Creative and innovative. These are who we are.

Our Vision

The global Filipino brand serving multi-industry
clients worldwide.

Our Mission

Serving as one, with Filipino grit and purpose.

Our Core Values

Dedication and commitment
Excellence and innovation
Accountability and integrity
Malasakit through servant leadership


Founded Visaya KPO with 12 agents


Expanded to second site
Inaugurated into the Contact Center Association of the Philippines


Accredited by the Philippine Zone Economic Authority


Launched the country’s first Rural BPO program partnered with Accenture


Awarded the Outstanding SME award for the Service Sector by the Department of Trade and Industry for 2 consecutive years


Breached the 600 headcount milestone


Opened new site in Dumaguete City, Negros Oriental


Received Philippines Best Employer Brand Award from the Employer Brand Institute


Received Asia’s Most Promising SMEs Award at  Asia Corporate Excellence & Sustainability Awards (ACES) in Bangkok, Thailand


Will be expanding to Bacolod City, Negros Occidental with 1200 seats

Why Choose Us

15 years of service excellence

30% to 60% cost savings as compared to onshore solutions

Received Philippines Best Employer Brand Award 2021 & 2019 from the Employer Brand Institute

Awarded Outstanding SME for the Service Sector for 2 consecutive years by the Department of Trade and Industry of the Philippines
Launched the Philippines’ first and only Rural BPO program in partnership with Accenture Philippines
Survey results show 91.8% client satisfaction levels
A cadre of contact center and BPO analytic experts with a wide breadth of proficiency you can leverage on
Accredited by the Philippine Economic Zone Authority
Fully compliant to HIPAA standards, HITRUST regulations, PCI-DSS and EU GDPR
Received ACES’ Most Promising SME in Asia Award
Reliable and fully redundant production facilities, telecommunication network and electricity availability
24/7 availability to help augment your existing capacity in serving your end-customers
Long term partnership with strategic growth. Visaya will be an extension of your business


Trafalgar Plaza Building 105 HV Dela Costa, Makati, 1227 Metro Manila

TU Square Building, Lacson Drive, Bacolod City, 6001 Negros Occidental

EROS Building, Dr V. Locsin St, Dumaguete, 6200 Negros Oriental

Visaya NV

Gramercy Suite 300 9205 West Russel Road Las Vegas NV 89148 United States


Trafalgar Plaza Building
105 HV Dela Costa
Makati City, Philippines 1227


Gramercy Suite 300
9205 West Russel Road
Las Vegas NV 89148
United States


US Toll Free: +1 (888) 4 VISAYA
US Office: +1 (949) 705-6502
Philippine Office: +63 2 7746-6938
Philippine Office: +63 2 5338-4574