Articles
Top Challenges in Telehealth Industry and How to Overcome Them
Due to the global Covid-19 pandemic, the telehealth industry has seen massive growth over the past two years. While this growth was both necessary and beneficial for medical professionals and patients alike, it has also led to...
Healthcare Revenue Cycle Management: Why it Matters
From the second a patient makes an appointment to see their doctor, the provider of their medical services keeps close track of the financial elements related to their specific care and medical needs through specialized medical billing software. This process is...
Philippines Best Employer 2021
Visaya Knowledge Process Outsourcing Corporation is proud to receive this year’s PHILIPPINES BEST EMPLOYER BRAND AWARD, in recognition of the company’s work in effectively attracting, retaining, and developing talent. This is VISAYA’s second year receiving this honor....
Improve Patient Experience in the ER: The Ultimate Guide
Before COVID-19, the numbers of visits to the ER were about 130.0 million in 2018. Approximately 50% of those hospitalized went through the emergency department first, which means that hospitals that focus on providing positive patient experiences in the ED can expect...
Overcoming the CMA Shortage
Overcoming the CMA Shortage COVID-19 came two years ago to remind us how crucial it is to have Certified Medical Assistants in our medical communities. The US Department of Labor predicted back in 2014 that employment for medical assistants...
Organizing the Perfect Medical Contact Center
Contact centers, or call centers, are departments, teams, or offices that take incoming phone calls and other types of messages from customers looking for solutions and answers to their questions. Medical contact centers, in particular, typically deal with helping...
Healthcare Recruiting: Finding Good Talent
Due to the effects of healthcare reform, rapidly shifting market dynamics, the uncertain economy, and the fact that skilled and experienced healthcare professionals are starting to exit the workforce, healthcare organizations are now facing fierce recruiting...
How to Protect Patient Health Information: 2021 Guide
Technology allows healthcare providers to collect, store, and analyze all types of data on individual patients. Having these types of historical records is a game-changer for patient care. But it is also a big risk that has put a target on healthcare providers by...
Contact Center Features You Need To Have In 2021
Technology puts access to information directly in the hands of consumers. And for brands that are doing everything right, that means rethinking the customer experience. Call centers have been a staple feature of customer service for big brands for decades. But today's...