Everything you need to know about Chronic Care Management and Oncology Care Model CHRONIC CARE MANAGEMENT OVERVIEW Chronic diseases are among the most prevalent and costly health conditions in the United States. The CMS estimates that over two-thirds of Medicare beneficiaries have at least two chronic conditions, and 14% of enrollees have six or more conditions. This 14% alone accounts...
Article from Globe: https://www.globe.com.ph/about-us/newsroom/business/top-enterprise-globe-business-hineleban.html The country’s top enterprise leaders have joined Globe Business, the enterprise arm of Globe Telecom, in supporting the “rainforestation” efforts of Hineleban Foundation through donations coming from a friendly game of golf. The 15th Globe Business CEO Golf champions are Concentrix’s Michael Montero, Autohub Group’s Willy Te, Globe’s JV Tandingan, and VXI’s Jovy Llanes for Division...
Visaya Knowledge Process Outsourcing Corporation takes home the “Asia’s Most Promising SMEs” Award at the recently concluded Asia Corporate Excellence & Sustainability Awards(ACES) in Bangkok, Thailand. Through ACES, companies and its leaders share a platform to take pride of their excellence, to learn, build connections, and exchange new ideas while showcasing Asia’s best practices for sustainable growth. Asia’s Most Promising...
A company seeking to outsource any of its business or knowledge processes has no lack of outsourcing firms to choose from, from all around the world. Countries known for their outsourcing markets include India, China, and Malaysia. But as the need for outsourcing has grown, so has the market. Among the emerging destinations for outsourcing now includes Bulgaria, Brazil, and...
Visaya Knowledge Process Outsourcing Corporation is proud to receive this year’s PHILIPPINES BEST EMPLOYER BRAND AWARD, in recognition of the company’s work in effectively attracting, retaining, and developing talent. Receiving the award was Visaya’s Human Resources Managed Mr. Kenneth Pelaez, during the awarding ceremony held at Dusit Thani, Manila on June 7. Visaya recognizes its employees as an integral pillar...
The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture – agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops. One usually imagines this as a voice service – making or receiving calls from predominantly overseas clients. The billion-dollar industry rests on the...
The holiday season is here and the smell of Christmas air clings as early as now. But with the holidays come the rush of parties, shopping and, of course, the perennial traffic. This is especially difficult for people who work longer hours or are on night shifts. For instance, for BPO professionals, the struggle of Christmas is very real. These...
Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver that balance of technology, trained staff and outsourcing of specialised functions. Customer care will change dramatically around two key...
Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are preparing to join the workforce. By all accounts, Millennials are unlike preceding generations. They view the world differently and...
Businesses find it an extremely challenging task to learn about how their customers and target audience feel about their offerings. Business experts believe that it is entirely impossible for an organization to please all its customers all the time. However, even if you are comfortable with the fact that you have been unable to please each of your customers every...
THINGS ARE looking up for the local business process outsourcing (BPO) industry. Early last month, the Contact Center Association of the Philippines (CCAP) announced that about a hundred foreign companies were in talks with Philippine call centers as they look to outsource some of their operations here. Among them are financial giants Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial...
Healthcare information management outsourcing is becoming a lucrative business in the Philippines. In 2015, the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) lauded the BPO industry and various players engaged in healthcare information management outsourcing. A few healthcare outsourcing services that the Philippine BPO industry offers are Medical Billing, Medical Coding, Medical Claims...
On Sept. 27-29, 2016, The Contact Center Association of the Philippines (CCAP) hosted the 11th International Contact Center Conference and Expo (ICCCE) at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines. The ICCCE is the premiere, largest, and most insightful learning, networking, and trade platform of the Philippine contact center industry. It gathers...
Each year the number of reported corporate data breaches goes up. In 2015 alone the U.S. saw a 38 percent increase in data loss due to cybercrime and malware. Fortunately for businesses, data security has continued to advance as well, bringing with it an arsenal of tools to ensure proprietary information remains secure. In this modern day and age, most businesses...
VISAYA Visaya Knowledge Process Outsourcing Corporation is creating a buzzword in the BPO space. Butch Valenzuela, a Filipino-American who led a successful career in California chose to come to where he found a new calling: To create more jobs for Filipinos.From a branding perspective, this positioning could be just a marketing strategy, but to Butch, it is a mission....
If you’re counting down the days till your next job interview, these helpful hints will help you get in the right mood so you can leave a lasting impression on the interviewers: Do your research Fail to plan, and you plan to fail. You are certain to be asked specific questions about the company, so make sure you’ve done your...
MANILA – The Philippines, home to one of the world’s largest business outsourcing hubs, can withstand a global shift to automation, an industry group said Wednesday. Tasks that can be automated, or those that require little abstract thinking, are expected to contract by 28 percent in the next six years while middle and high skill tasks that require experience are...
Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial giants eyeing local service partners, Benedict Hernandez, Contact Center Association of the Philippines (CCAP) president, said in...
Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. However, while concentrating on the business itself, organizations sometimes have no time to handle call center operations. This is where Outsourcing comes in. Businesses may have a number of reasons for considering outsourcing – saving on labor costs,...
People At Visaya KPO, our strategic asset is our people. We have hand‐picked our management team to bring the vast knowledge and experience to the organization so as to ensure that our service levels are maintained at a high level of quality at all times. This is where our investment is and will continue to be. Process Employing efficient processes...
New Services Offered and Greater Savings with All-in-One IP Communications Software Suite About VisayaKPO Visaya Knowledge Process Outsourcing Corporation is established to cater to the business process and contact centre needs of small and medium-sized companies. VisayaKPO supports their customers with inbound and outbound services billed by the hour to allow for the clearly defined cost controls that small companies...
Last April 15, 2016, the management and employees assembled for the office blessing of Visaya KPO’s newest office at the Ground Floor of Trafalgar Plaza Building in Makati City. This also signaled the renovation of our 14th Floor office to improve our facilities for both clients and employees. Everyone was brimming with eagerness to move in as we likewise welcomed...
Visaya KPO Attends the PEZA 21st Anniversary and Investor’s Recognition Night PEZA is the Philippine government agency tasked to promote investments, extend assistance, register, grant incentives to and facilitate the business operations of investors in export-oriented manufacturing and service facilities inside selected areas throughout the country proclaimed by the President of the Philippines as PEZA Special Economic Zones. April 14, 2016...
Visaya Knowledge Process Outsourcing Corporation is fully compliant to the standards of the Health Insurance Portability and Accountability Act (HIPAA) as audited by EcFirst (www.ecfirst.com) and PCI Data Security Standard (PCI DSS). We are a proud member of the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) and the Contact Center Association of the Philippines (CCAP).
Business process outsourcing (BPO) is a service that handles many of the day-to-day administrative duties of a company such as human resources, document processing and management, and customer relationship management. A rural BPO does the same things, but outside of a large urbanized setting. This offers several advantages to companies offering the service or purchasing the service. One of the...
Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to help support the family by taking a better-paying job — at a call center. That was eight years ago, when...
TANJAY, NEGROS, the Philippines—Little stirs except the occasional stray dog after midnight in Tanjay, a sleepy town on the central Philippine island of Negros. But one place is bustling. Through the night, in a converted schoolhouse, dozens of agents handle queries from American clients in a unique experiment—the Philippines’s first rural call center. The center’s youthful team has grown to...
SEVENTEEN of the country’s top-performing exporters were recognized on Thursday during the National Export Congress, jointly organized by the Philippine Exporters Confederation (PhilExport), the Department of Trade and Industry (DTI), and public-private Export Development Council. Exporters, many of whom were small and medium enterprises (SMEs) from across 13 different categories and product groups, were given the citation by the DTI...
Move over India – Manila is the new call centre capital of the world. With its English-speaking workforce, geopolitical stability and embracement of Western culture, the Philippines is fast becoming the world’s hottest destination for call centres.
Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job. At a Manila mall one day, she spotted a booth advertising a free call-center training program. She signed up and eventually landed a job,...