Top Enterprise, Globe Business Support Hineleban Foundation’s Rainforestation Efforts Through Golf

Article from Globe: https://www.globe.com.ph/about-us/newsroom/business/top-enterprise-globe-business-hineleban.html The country’s top enterprise leaders have joined Globe Business, the enterprise arm of Globe Telecom, in supporting the “rainforestation” efforts of Hineleban Foundation through donations coming from a friendly game of golf. The 15th Globe Business CEO Golf champions are Concentrix’s Michael Montero, Autohub Group’s Willy Te, Globe’s JV Tandingan, and VXI’s Jovy Llanes for Division...


VISAYA Wins Asia’s Most Promising SME

Visaya Knowledge Process Outsourcing Corporation takes home the “Asia’s Most Promising SMEs” Award at the recently concluded Asia Corporate Excellence & Sustainability Awards(ACES) in Bangkok, Thailand. Through ACES, companies and its leaders share a platform to take pride of their excellence, to learn, build connections, and exchange new ideas while showcasing Asia’s best practices for sustainable growth. Asia’s Most Promising...


Philippines Best Employer Brand Award of 2019

Visaya Knowledge Process Outsourcing Corporation is proud to receive this year’s PHILIPPINES BEST EMPLOYER BRAND AWARD, in recognition of the company’s work in effectively attracting, retaining, and developing talent. Receiving the award was Visaya’s Human Resources Managed Mr. Kenneth Pelaez, during the awarding ceremony held at Dusit Thani, Manila on June 7. Visaya recognizes its employees as an integral pillar...


The Philippine Call Center Scene

The Philippine Information Technology-Business Process Outsourcing (IT-BPO) industry brings to mind a familiar picture – agents, awake at three o’clock in the morning, doing anything from checking up on a client’s hospital records, to troubleshooting their laptops. One usually imagines this as a voice service – making or receiving calls from predominantly overseas clients. The billion-dollar industry rests on the...


Customer service: The evolving art and underlying attitudes

Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver that balance of technology, trained staff and outsourcing of specialised functions. Customer care will change dramatically around two key...


Outsourcing Benefits for Healthcare Companies

Healthcare information management outsourcing is becoming a lucrative business in the Philippines. In 2015, the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) lauded the BPO industry and various players engaged in healthcare information management outsourcing. A few healthcare outsourcing services that the Philippine BPO industry offers are Medical Billing, Medical Coding, Medical Claims...


Visaya KPO Attends the 11th International Contact Center Conference and Expo

On Sept. 27-29, 2016, The Contact Center Association of the Philippines (CCAP) hosted the 11th International Contact Center Conference and Expo (ICCCE) at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines. The ICCCE is the premiere, largest, and most insightful learning, networking, and trade platform of the Philippine contact center industry. It gathers...


Philippine call centers out to attract more foreign clients

Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial giants eyeing local service partners, Benedict Hernandez, Contact Center Association of the Philippines (CCAP) president, said in...


The Value Propositions of Contact Center Outsourcing

Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. However, while concentrating on the business itself, organizations sometimes have no time to handle call center operations. This is where Outsourcing comes in. Businesses may have a number of reasons for considering outsourcing – saving on labor costs,...


VisayaKPO Finds Success with Interactive Intelligence

New Services Offered and Greater Savings with All-in-One IP Communications Software Suite About VisayaKPO Visaya Knowledge Process Outsourcing Corporation is established to cater to the business process and contact centre needs of small and medium-sized companies. VisayaKPO supports their customers with inbound and outbound services billed by the hour to allow for the clearly defined cost controls that small companies...


PEZA 21st Anniversary and Investor’s Recognition Night

Visaya KPO Attends the PEZA 21st Anniversary and Investor’s Recognition Night PEZA is the Philippine government agency tasked to promote investments, extend assistance, register, grant incentives to and facilitate the business operations of investors in export-oriented manufacturing and service facilities inside selected areas throughout the country proclaimed by the President of the Philippines as PEZA Special Economic Zones. April 14, 2016...


Discover Rural Business Processing Outsourcing Solution

Business process outsourcing (BPO) is a service that handles many of the day-to-day administrative duties of a company such as human resources, document processing and management, and customer relationship management. A rural BPO does the same things, but outside of a large urbanized setting. This offers several advantages to companies offering the service or purchasing the service. One of the...


Rural Philippine Call Center Shows Promise of New Business Model

TANJAY, NEGROS, the Philippines—Little stirs except the occasional stray dog after midnight in Tanjay, a sleepy town on the central Philippine island of Negros. But one place is bustling. Through the night, in a converted schoolhouse, dozens of agents handle queries from American clients in a unique experiment—the Philippines’s first rural call center. The center’s youthful team has grown to...


DTI honors 17 of PHL’s top exporters

SEVENTEEN of the country’s top-performing exporters were recognized on Thursday during the National Export Congress, jointly organized by the Philippine Exporters Confederation (PhilExport), the Department of Trade and Industry (DTI), and public-private Export Development Council. Exporters, many of whom were small and medium enterprises (SMEs) from across 13 different categories and product groups, were given the citation by the DTI...