Articles

What is CX and How Can It Benefit Your Business?

What is CX and How Can It Benefit Your Business?

Customer experience (CX) has become a critical focus for businesses of all sizes. With the rise of online review sites and social media, customers now have more ways to share their experiences with a brand. The result is an increase in the importance of CX as well as...

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Myths About Healthcare BPO

Myths About Healthcare BPO

  Healthcare Business Process Outsourcing (BPO) is extremely popular, and it has become an excellent way for healthcare organizations to cut operational back-office costs. These BPOs typically operate offshore in the Philippines or India, where labor is more...

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How to Manage a Global Team Today

How to Manage a Global Team Today

Knowing how to manage a global team can have its challenges in today’s virtual work environment, especially if you’ve never done it before.  It would help if you kept in mind several things so that your team can be successful and produce to its highest abilities. The...

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How to Manage Virtual Teams

How to Manage Virtual Teams

With virtual teams becoming a reality for many managers and supervisors, they must learn how to manage these teams remotely.  Let’s look at some of the critical components that make managing virtual teams a success. Hold Consistent Team Meetings Using Video...

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What is Healthcare BPO

What is Healthcare BPO

Healthcare business process outsourcing (BPO) is a strategy where healthcare companies outsource their business operations. The primary benefit of healthcare BPO is to allow healthcare companies to allocate more resources toward patient care.  With an increased...

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