Articles

Healthcare Revenue Cycle Management: Why it Matters

Healthcare Revenue Cycle Management: Why it Matters

From the second a patient makes an appointment to see their doctor, the provider of their medical services keeps close track of the financial elements related to their specific care and medical needs through specialized medical billing software. This process is...

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Philippines Best Employer 2021

Philippines Best Employer 2021

Visaya Knowledge Process Outsourcing Corporation is proud to receive this year’s PHILIPPINES BEST EMPLOYER BRAND AWARD, in recognition of the company’s work in effectively attracting, retaining, and developing talent. This is VISAYA’s second year receiving this honor....

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Overcoming the CMA Shortage

Overcoming the CMA Shortage

  ​ Overcoming the CMA Shortage   COVID-19 came two years ago to remind us how crucial it is to have Certified Medical Assistants in our medical communities.   The US Department of Labor predicted back in 2014 that employment for medical assistants...

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Organizing the Perfect Medical Contact Center

Organizing the Perfect Medical Contact Center

Contact centers, or call centers, are departments, teams, or offices that take incoming phone calls and other types of messages from customers looking for solutions and answers to their questions. Medical contact centers, in particular, typically deal with helping...

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Healthcare Recruiting: Finding Good Talent

Healthcare Recruiting: Finding Good Talent

  Due to the effects of healthcare reform, rapidly shifting market dynamics, the uncertain economy, and the fact that skilled and experienced healthcare professionals are starting to exit the workforce, healthcare organizations are now facing fierce recruiting...

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Contact Center Features You Need To Have In 2021

Contact Center Features You Need To Have In 2021

Technology puts access to information directly in the hands of consumers. And for brands that are doing everything right, that means rethinking the customer experience. Call centers have been a staple feature of customer service for big brands for decades. But today's...

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