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Careers & Job Opportunities

Database Programmer


  • Good programming skills
  • Administer and support SQL server databases in a complex global data center environment
  • Create applications to help Operations and other departments
  • Help automate reports
  • Pioneer in data collection and database management
  • Assist in forecasting, scheduling, re-profiling and capacity planning
  • Spotcheck badge and biometric logs
  • Create and own coding projects
  • Manage data across sites and projects
  • Occasionally review CCTV footages


  • Understanding of contact center staffing concepts and applications
  • Good self-management or requires minimal supervision
  • Strong SQL code development, tuning and maintenance skills
  • Ability to formulate queries to extract and manipulate data
  • Ability to troubleshoot with SQL code and data access
  • Extensive knowledge in SQL database clustering, mirroring, replication, data storage and virtualization technologies
  • Willingness to run reports and analyze them
  • Administer and support SQL server databases in a complex global data center environment
  • Ability to provide 24×7 on-call DBA support for critical applications
  • Willingness to work at night and on shifting schedule
  • Bachelor’s degree is preferred
  • Minimum of 4 years related experience
  • Minimum of 2 years of supervisory experience
  • Computer Science/IT, Engineering (Computer/Telecommunication), Science & Technology and other IT related courses
  • Strong skills in MS Excel and other MS Office tools
  • Advanced knowledge in SQL Server/MySQL, MS Excel, MS Access required * Certification on SQL Server a major hiring factor
  • Knowledge in UNIX, PHP, Java, C, C++, HTML, Javascript a plus
  • Must be willing to work onsite.

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