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Careers & Job Opportunities

Medical Service Representative


  • Answering inbound phone calls; taking detailed information; and relaying messages to doctors, physicians or medical staff members
  • Calls may come from patients or medical facilities
  • Route calls to nursing homes or acute care centers while passing on accurate call details and notes
  • Answer caller’s questions ranging from asking about office hours to requesting copies of medical records
  • Schedule or cancel appointments
  • Refer caller to emergency numbers if necessary
  • Although rare, Operators may receive hostile calls, and will need to de-escalate or manage in accordance to protocol


  • At least 1 year of BPO experience handling healthcare account.
  • Clinical, medical or health work experience is preferred.
  • Must have excellent communication skills.
  • Customer service knowledge.
  • Basic understanding of the US healthcare system.
  • Understands some basic medical language
  • Detail oriented.
  • Must be willing to work onsite.

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