White Visaya KPO Logo

Careers & Job Opportunities

Patient Services Representative


  • Process and verify administrative and financial components of financial clearance including validation of
    insurance benefits, medical necessity, routine and complex pre-certification, prior-authorization, scheduling and
    pre-registration, patient benefit and cost estimates, and pre-collection of out-of-pocket cost share.
  • Obtain pre-certifications, authorizations, and referrals for upcoming appointments
  • Communicate recommended changes to schedules and care planning to ensure alignment with authorization
    requests and payor compliance
  • Liaison between patient, insurance payors and providers to obtain prior authorization for prescheduled services
  • Effectively address issues and offer information and support to both patients and physicians concerning financial
    clearance matters
  • Process stat request prioritization
  • Verify demographic information


  • High School Diploma or equivalent
  • 3+ years’ experience with patient registration in a hospital or physician office, directly with obtaining patient
    demographic and financial information, handling insurance verification and obtaining authorizations
  • Proficient with commercial and government insurance plans, payer networks, government resources
  • Proficient with medical and insurance terminology
  • Strong customer service skills, including ability to understand, interpret, evaluate, and resolve basic to complex
    service issues.
  • Strong attention to detail and accuracy
  • Excellent verbal and written communication, telephone etiquette, interviewing, and interpersonal skills to
    interact with peers, management, patients, client, and external agencies
  • Ability to work with a variety of stakeholders
  • Proficient in utilizing a variety of computer applications and software, including but not limited to Microsoft
    Office Suite, Internet Explorer, and other relevant programs
  • Proven track record in roles that involve managing multiple critical priorities, with a focus on delivering high quality results and meeting performance metrics
  • Must be willing to work onsite in Ortigas, Pasig City.

Related Articles

What is the Key to HIPAA Compliance Success?
February 19, 2024

Everyone knows that people with preexisting medical issues do not want their identities made public for

Benefits of Chronic Care Management for Healthcare Providers
February 15, 2024
In this article, we will go into the main points of CCM, discuss its importance for
How to Speed Up Prior Authorizations for Medication
February 12, 2024
The purpose of this article is to explain what prior authorization is and how it applies

Ready to Elevate Your Business?

Join Our Dynamic Team