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Team Lead (Healthcare Account)

Responsibilities:

  • Responsible for day-to-day supervision of a group of agents including work and attendance monitoring in accordance with organization policy and applicable legal requirements
  • Hold Team meetings to make sure pertinent information is quickly communicated and to provide an open platform for suggestions. Plan and coordinate group activities
  • Determine any concerns with performance, create an improvement plan, and take remedial action, including terminating employment, if necessary.

Qualifications:

  • At least 2 Years in College
  • Should have a leadership experience as Team Lead in a BPO setting for healthcare account
  • Proficient with commercial and government insurance plans, payer networks, government resources, and medical terminology.
  • Demonstrated experience communicating effectively with patients
  • Must be willing to report onsite

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