Philippine call centers out to attract more foreign clients

Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial giants eyeing local service partners, Benedict Hernandez, Contact Center Association of the Philippines (CCAP) president, said in...

The Value Propositions of Contact Center Outsourcing

Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. However, while concentrating on the business itself, organizations sometimes have no time to handle call center operations. This is where Outsourcing comes in. Businesses may have a number of reasons for considering outsourcing – saving on labor costs,...

VisayaKPO Finds Success with Interactive Intelligence

New Services Offered and Greater Savings with All-in-One IP Communications Software Suite About VisayaKPO Visaya Knowledge Process Outsourcing Corporation is established to cater to the business process and contact centre needs of small and medium-sized companies. VisayaKPO supports their customers with inbound and outbound services billed by the hour to allow for the clearly defined cost controls that small companies...

PEZA 21st Anniversary and Investor’s Recognition Night

Visaya KPO Attends the PEZA 21st Anniversary and Investor’s Recognition Night PEZA is the Philippine government agency tasked to promote investments, extend assistance, register, grant incentives to and facilitate the business operations of investors in export-oriented manufacturing and service facilities inside selected areas throughout the country proclaimed by the President of the Philippines as PEZA Special Economic Zones. April 14, 2016...

Discover Rural Business Processing Outsourcing Solution

Business process outsourcing (BPO) is a service that handles many of the day-to-day administrative duties of a company such as human resources, document processing and management, and customer relationship management. A rural BPO does the same things, but outside of a large urbanized setting. This offers several advantages to companies offering the service or purchasing the service. One of the...