CCD General Business Questionnaire - Visaya

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CCD General Business Questionnaire

Target Start Date of the Campaign

Covered Countries, States, Cities

Covered Timezones

Days of Operations

Hours of Operations

Other Notes, Comments, Requirements

Initial Resource Headcount Requirements

Projected Headcount in One Year's Time

Job Description

Preferred Skill Set or Talent Profile (License, certification, training, work background, languages, others)

Do you have an existing process work flow or script?

Do you currently have quality guidelines and scoring sheets?

Do you have existing training decks and materials?

In your experience, how long does training for this type of work take?

Initial Workload, Volume, Leads or Interactions

Projected Workload in One Year's Time

How will success be measured?

Will you require all interactions/calls to be recorded?

Will you require chat and/or email function?

What are your compatibility requirements for your system/network?

Will you require chat and/or email function?

Do you have an existing CRM?

What are your compatibility requirements for your system/network?

Have you previously outsourced work to a BPO company or contact center?

Are you currently working with a BPO company or contact center?

Other Notes, Comments, Requirements

Website/URL