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Telehealth is Here to Stay

Telehealth has become an increasing part of our regular connections with healthcare services, especially in light of the COVID-19 pandemic. While certain situations will always require you to physically visit a healthcare center, much of the experience can be migrated...

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Improving Your Customer’s Journey Starts Now

Being a customer in the 2020s is no longer about going to a physical shop to buy a product. It is sitting at your desk and scrolling through various platforms until you find what you’re looking for.  On the other hand, if you don’t find what you’re looking for in one...

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A Strong PH 2021 Recovery

As we continue to step into the first month of our journey in 2021, closing the door on 2020 along with the recollections of all unfortunate events, there are reasons to be happy and hopeful this year.  There is hope, a plan, and light at the end of the tunnel that...

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What to Expect in 2021: Are You Ready?

The COVID-19 pandemic has made 2020 an uphill climb. As we enter the new year, we’re seeing what kind of terrain 2021 will have in store. While there are reasons to be optimistic, it’s going to be far from an easy journey towards business recovery and stability....

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The New Global Normal in Business

Almost eight months of the COVID-19 pandemic has changed the landscape of businesses and organizations, with the likelihood that some changes will remain permanent in the new normal. Concerns over maintaining health measures and responding to stark changes in consumer...

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Healthcare Information Management Today

Healthcare Information Management, or HIM, in 2020 finds itself at a time of rising healthcare costs, but also of expanding opportunities through telehealth and outsourcing. In the United States, the only industrialized nation in the world without universal...

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Why Outsource to the Philippines?

Among the countries that offer outsourcing solutions for entrepreneurs, the Philippines is one of the best outsourcing countries in the world. This article highlights the main reasons you need to know about outsourcing to the Philippines. Visaya Knowledge Process...

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A healthy gift guide for the busy call center agent

The holiday season is here and the smell of Christmas air clings as early as now. But with the holidays come the rush of parties, shopping and, of course, the perennial traffic. This is especially difficult for people who work longer hours or are on night shifts. For...

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