The holiday season is here and the smell of Christmas air clings as early as now. But with the holidays come the rush of parties, shopping and, of course, the perennial traffic. This is especially difficult for people who work longer hours or are on night shifts. For...
Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver...
On Sept. 27-29, 2016, The Contact Center Association of the Philippines (CCAP) hosted the 11th International Contact Center Conference and Expo (ICCCE) at the grand ballroom of the Marriott Hotel, Resorts Drive in Pasay City, Metro Manila, Philippines. The ICCCE is...
MANILA – The Philippines, home to one of the world’s largest business outsourcing hubs, can withstand a global shift to automation, an industry group said Wednesday. Tasks that can be automated, or those that require little abstract thinking, are expected to contract...
Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial...
People At Visaya KPO, our strategic asset is our people. We have hand‐picked our management team to bring the vast knowledge and experience to the organization so as to ensure that our service levels are maintained at a high level of quality at all times. This is...