How to Elevate Customer Experience in the Insurance Industry

How to Elevate Customer Experience in the Insurance Industry

The insurance industry in the United States is expected to grow by US$3.93tn this 2025, driven by increasing demand for insurance products and services. As the industry continues to expand, customer experience will play an increasingly important role in driving business growth and loyalty.  Despite the growing focus on customer-centric strategies, many insurers still struggle […]

8 Ways to Improve Revenue Cycle Management

8 Ways to Improve Revenue Cycle Management

Explore eight effective strategies to enhance revenue cycle management, boost cash flow, reduce claim denials, and streamline billing processes for healthcare organizations.

9 Excellent Reasons to Work in the BPO Industry

9 Excellent Reasons to Work in the BPO Industry

The BPO (Business Process Outsourcing) industry in the Philippines is expected to hit a whopping market volume of US$1.11bn in 2029. As more companies outsource services, there’s going to be a bigger need for workers to handle things like customer support, tech services, and back-office work. This growth means more job openings, from entry-level positions […]