Customer experience (CX) has become a critical focus for businesses of all sizes. With the rise of online review sites and social media, customers now have more ways to share their experiences with a brand. The result is an increase in the importance of CX as well as...
Overcoming the CMA Shortage COVID-19 came two years ago to remind us how crucial it is to have Certified Medical Assistants in our medical communities. The US Department of Labor predicted back in 2014 that employment for medical assistants...
The need for good leaders in any organization cannot be understated - effective leadership is behind great products and services, smooth pipelines, proactive initiatives, and consistent customer satisfaction. Leaders build strong organizations. But leaders are made,...
Highlighting 'Care' in Customer Care Taking care of your customers isn’t just making sure your customer complaints are addressed. It is about creating a strongly positive experience that your customer will take away with them, and share with others. This is usually...
Telehealth has become an increasing part of our regular connections with healthcare services, especially in light of the COVID-19 pandemic. While certain situations will always require you to physically visit a healthcare center, much of the experience can be migrated...
Being a customer in the 2020s is no longer about going to a physical shop to buy a product. It is sitting at your desk and scrolling through various platforms until you find what you’re looking for. On the other hand, if you don’t find what you’re looking for in one...
As we continue to step into the first month of our journey in 2021, closing the door on 2020 along with the recollections of all unfortunate events, there are reasons to be happy and hopeful this year. There is hope, a plan, and light at the end of the tunnel that...
The COVID-19 pandemic has made 2020 an uphill climb. As we enter the new year, we’re seeing what kind of terrain 2021 will have in store. While there are reasons to be optimistic, it’s going to be far from an easy journey towards business recovery and stability....
Almost eight months of the COVID-19 pandemic has changed the landscape of businesses and organizations, with the likelihood that some changes will remain permanent in the new normal. Concerns over maintaining health measures and responding to stark changes in consumer...
Healthcare Information Management, or HIM, in 2020 finds itself at a time of rising healthcare costs, but also of expanding opportunities through telehealth and outsourcing. In the United States, the only industrialized nation in the world without universal...