Organizing the Perfect Medical Contact Center

Contact centers, or call centers, are departments, teams, or offices that take incoming phone calls and other types of messages from customers looking for solutions and answers to their questions. Medical contact centers, in particular, typically deal with helping...

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Healthcare Recruiting: Finding Good Talent

  Due to the effects of healthcare reform, rapidly shifting market dynamics, the uncertain economy, and the fact that skilled and experienced healthcare professionals are starting to exit the workforce, healthcare organizations are now facing fierce recruiting...

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Outsourcing in Healthcare: Why it matters

    Healthcare in the US is expensive, and the costs continue to rise. As the stress builds on providers, patients, and insurance companies, there is increasing pressure to control costs. Like any business, there are many facets of the healthcare industry...

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