Rural Philippine Call Center Shows Promise of New Business Model

TANJAY, NEGROS, the Philippines—Little stirs except the occasional stray dog after midnight in Tanjay, a sleepy town on the central Philippine island of Negros. But one place is bustling. Through the night, in a converted schoolhouse, dozens of agents handle queries from American clients in a unique experiment—the Philippines’s first rural call center. The center’s youthful team has grown to...

DTI honors 17 of PHL’s top exporters

SEVENTEEN of the country’s top-performing exporters were recognized on Thursday during the National Export Congress, jointly organized by the Philippine Exporters Confederation (PhilExport), the Department of Trade and Industry (DTI), and public-private Export Development Council. Exporters, many of whom were small and medium enterprises (SMEs) from across 13 different categories and product groups, were given the citation by the DTI...